Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. Manitobah is committed to hiring Indigenous employees wherever possible, candidates are encouraged to self-declare on their cover letter.

Retail Key Holder (multiple positions) – Part Time - (Fixed Term)

• September 2025 to February 2026

PROFESSIONAL EXPERIENCE:

• Minimum one (1) year experience as a retail sales associate is required
• Minimum one (1) year experience as a key holder is preferred
• Previous supervisory experience an asset.
• Demonstrated communication and relationship building skills

EDUCATIONAL REQUIREMENTS:

• High school diploma, GED, or equivalent is required

WHAT YOU WILL DO

The Key Holder is a shift leader, demonstrating punctuality, positivity and encouraging other members of the team to help them reach their goals. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

KEY RESPONSIBILITIES

• Open and close the store, following all processes and procedures
• Demonstrate a high level of product knowledge, communicate key features and brand values, offer instructions for care.
• Supervise the sales floor when the Retail Store/Assistant Manager is not there.
• Share brand story and answer questions about company mission and values.
• Recommend merchandise and assist customers with trying products.
• Suggest additional products to drive sales towards store goals.
• Receive packages and assist in shipping out external packages if needed
• Guide in store staff initiatives to coach, and train.
• Engage and motivate staff to participate in staff incentives and track progress.
• Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
• Support onboarding and continued training of Ambassadors and colleagues
• Process sales through point-of-sale sale system, handle cash and balance floats for sales, exchanges, and/or returns.
• Inform customers of store promotions and ensure each customer is aware of the return and warranty policies.
• Unpack and file inventory replenishments. Uphold stock room standards.
• Correctly identify damaged and sample products and communicate issues with management.
• Maintain communication of product feedback with store management
• Consistently offer Fireside Community e-mail sign up to all customers.
• Lives and acts on Manitobah’s brand values of: Love, Respect, Bravery, Truth, Honesty, Humility and Wisdom.
• Other related duties as assigned