Retail Lead at Mint Cannabis

New Buffalo, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

18.0

Posted On

04 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cannabis Retail, Leadership, Conflict Resolution, Team Building, POS Systems, Cash Reconciliation, Staff Training, Inventory Management, Compliance

Industry

Alternative Medicine

Description

RETAIL LEAD Reports to: Store Manager FLSA Status: Non-Exempt Department: Retail Location: 18300 US12, New Buffalo, MI 49117 Pay Range: $17.00 - $18.00 Position Summary: The Retail Lead supports the daily operations of the dispensary by guiding team performance, ensuring excellent customer service, and maintaining compliance and organization throughout the sales floor. This role bridges the gap between team members and store management and plays a key role in delivering a positive, educational, and compliant customer experience. Responsibilities: Must be able to open and close the store in accordance with company policy. Responsible for overseeing daily dispensary floor operations and ensuring staff are supported and efficient. Must be able to verify allotments, guide patients through product selection, and deliver exceptional service. Responsible for mentoring and training Budtenders and delegating tasks as needed. Must ensure product displays are clean, properly labeled, rotated, and fully stocked. Responsible for handling customer concerns, assisting with de-escalation, and supporting team performance. Must operate point-of-sale systems accurately and assist with daily cash reconciliation. Required to maintain a clean, compliant, and professional retail environment. Must support management with team communication, scheduling, and daily feedback. Supervisory Responsibilities: Supervises Budtenders and retail team members during scheduled shifts. Provides real-time coaching and supports training initiatives. Qualifications: 1+ year of customer service or cannabis retail experience required. 1+ year of leadership experience preferred. Strong communication, conflict resolution, and team-building skills. Working knowledge of cannabis products, POS systems, and customer service best practices. Ability to stand for extended periods (3+ hours) and lift up to 50 pounds. Reliable transportation and a flexible schedule, including weekends and holidays. Must be at least 21 years of age. Must be able to obtain and maintain a Facility Agent Card (or equivalent license) if required by state regulations.

Responsibilities

The Retail Lead oversees daily dispensary floor operations, guiding team performance and ensuring a compliant customer experience. They are responsible for mentoring budtenders, managing product displays, and handling customer de-escalation.