Retail Lead at Mint Cannabis

Gainesville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

18.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Team Leadership, Sales Management, Cash Handling, Problem Solving, Product Knowledge, Communication, Organization, Training, Supervision, De-escalation Skills, Interpersonal Skills, Motivational Skills, Team Building, Retail Operations, Compliance

Industry

Alternative Medicine

Description

Who We Are Mint Cannabis, founded in 2016, is dedicated to providing affordable, patient-focused care while empowering our team to grow professionally and support our communities. From our roots in Arizona, we’ve expanded to Michigan, Missouri, Illinois, Massachusetts, Nevada, and Florida, fueled by a culture of innovation and collaboration. Beyond delivering exceptional service, we are committed to building stronger communities through outreach and meaningful relationships. With a focus on quality, service, and positive impact, Mint Cannabis is shaping a brighter future. Be part of the Mint Cannabis journey and see the difference! Job Summary Key Responsibilities The lead will be exposed to opening and closing duties. Have the opportunity to observe and help structure the flow of the retail floor operations to ensure our consumers are being taken care of. Maintain quality customer service by establishing and enforcing company standards. Developing de-escalation skills in managing patient inquiries and complaints and improving customer experience. Maintain quality customer service by establishing and enforcing company standards and handling patient inquiries and complaints. Creating a unique customer experience in the industry, providing patients with product knowledge, and making helpful recommendations. Verifies patient's allotment and ensures they have the allotment necessary for their purchase. Organize and display products neatly to maximize sales, ensure proper store signage is maintained at all times, and ensure the quality and freshness of all products. Assist in executing proper schedule requirements of team members Communicate team concerns to the Assistant Store Manager and/or Store Manager. Create and foster the Mint work culture. Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints. Team Leadership: Supervise, train, and support store associates to ensure high performance, customer satisfaction, and adherence to company policies and procedures. Coach others positively and constructively. Coordinate the daily cleaning and organization of the store and stockroom to assist in smooth workflows. Participate in ongoing education and professional development as needed. Supervise and delegate tasks to team members at the discretion of store management. Showcase excellent interpersonal, motivational, and team-building skills. Customer Service: Provide exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience for all customers. Cash Handling/POS Sales Management: Drive sales performance by setting and achieving sales targets, monitoring sales metrics, and implementing strategies to boost sales and profitability. Skills: Ability to lift and move merchandise up to 50 lbs. Ability to stand for extended periods (3+ hours). Ability to operate a computer, POS/register system, keyboards, and scanners. Ability to problem-solve Reliable transportation and valid form of identification. Knowledge of cannabis brands and products available on the Massachusetts market. Knowledge of cannabis product regulations, including dispensing procedures and transaction limits. Qualifications Education: High school diploma or equivalent Experience: Leadership: 1 year Customer service: 1 year Cannabis: 1 year Schedules: Day shift Qualification: Applicant must be twenty-one (21) years of age Must submit to a background check Schedules: Day shift Holidays Night shift Weekend availability Job Type: Full-time Location: Onsite; Gainesville, FL Salary: 18.00 exempt What We Offer: Competitive salary and benefits package. Opportunities for professional growth and development. A collaborative and inclusive work environment. The chance to make a significant impact within a growing company. Benefits: Employee discount Medical Dental Vision Sick Time How to Apply: Interested candidates should submit their resume outlining their qualifications and experience via the web portal https://themintcannabis.com/careers/

Responsibilities

The Retail Lead will oversee retail floor operations, ensuring quality customer service and managing patient inquiries. They will also supervise and train store associates to maintain high performance and adherence to company policies.