Retail Learning & Development Manager at Sunflower Bank NA

Santa Fe, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Training, Development, Communication Skills, Supervisory Experience, Customer Service, Curriculum Development, Instructional Design, MS Office, Project Management, Problem Solving, Decision Making, Facilitation Skills, Performance Management, Vendor Management, Learning Management System, Community Reinvestment Act

Industry

Banking

Description

Description At Sunflower Bank, N.A., we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank, N.A. at sunflowerbank.com. Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Retail Learning and Development Manager at our Santa Fe, NM location. Description: This position performs specialized work in the Retail Learning and Development area. This position is responsible for managing the Retail Learning and Development team to effectively develop, coordinate and present training programs for all employees. This position will lead a team of trainers and develop training for a wide array of areas for the Company. Qualified candidates should have excellent verbal and written communication skills, prior supervisory experience, be willing to travel, work flexible hours and have prior banking experience. Primary Responsibilities Assess supervisor and management training needs Develop and/or research and select raining materials appropriate for identified needs Provide and train legendary customer service for all levels of the organization Develop, maintain and monitor training solutions for all managers and supervisors throughout the bank Identify cost-effective training and skill-development initiatives to meet training needs to include internal and external vendor-based solutions Conduct training classes for Front-line, Supervisory and Management staff Manage all vendor relationships related to Learning and Development Responsible for Learning and Development budget Responsible for creating clear, detailed procedures and work instructions that align with company standards Responsible for administration of learning management system (e-learning) Work with subject matter experts, managers and other lines of business to capture accurate process details and provide training for changes and updates Effective development and presentation of training and development programs for all employees Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance Responsible for preparation, presentation and maintenance of training programs Perform the job in accordance with applicable industry laws and regulations as well as the policies and procedures established by the company. Responsible for upholding Fair and Responsible Banking practices and Code of Ethics and Conduct guidelines. Understand and participate in the Bank’s Community Reinvestment Act program. Perform other duties as assigned. Education / Experience Bachelor’s Degree in education, adult learning, business or related field. Minimum 5 years’ experience in training/adult learning including experience in developing management/supervisory and leadership programs. Minimum 3 years’ experience in a leadership role that required decision-making, problem-solving, influencing others and facilitation skills. Proven supervisory, managerial and performance management skills (experience supervising at the mid-management level). Knowledge of curriculum development and instructional design skills. High proficiency in MS Office, Storyline and project management software. Pay is dependent on knowledge, skills, abilities, experience, and location. Working Conditions The physical demands of this position require the ability to perform essential job functions with or without reasonable accommodation. Employees may spend extended periods sitting or standing, using hands to operate computers or other equipment, and reaching for work-related tasks. Regular walking may be required, along with occasional bending, stooping, kneeling, or climbing. The role may involve lifting or moving items weighing up to 10 pounds. Vision requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Sunflower Bank Benefits People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team. Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are: · Rooted in Strength · Propelled by Growth · Individuals in a Great Whole · Creating Possibility · Community Focused Associates enjoy outstanding benefits, including: · 401(k) Plan with 6% Match · Health/Dental/Vision Insurance · Company-paid Life Insurance · Tuition Reimbursement · Fitness Reimbursement · Paid Time Off · Volunteer Leave · Paid Holidays · Plus many more associate perks & incentives! If you qualify, apply online at www.sunflowerbank.com/careers. You’ve never worked anyplace like Sunflower Bank! EOE/AA: Minorities/Females/Disabled/Vets Sunflower Bank, N.A. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with a disability, sexual orientation, gender identity, or any other characteristic protected by law. Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days. If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location-specific notices is available on our privacy policy.

Responsibilities

The Retail Learning and Development Manager is responsible for managing the training programs for all employees and leading a team of trainers. This includes assessing training needs, developing training materials, and conducting training classes.