Retail Manager at Bok Tower Gardens, Inc.

Lake Wales, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Management, Merchandising, Product Development, Inventory Management, Financial Management, Team Leadership, Customer Service, Sales Strategy, Visual Presentation, Budgeting, Communication, Market Research, Vendor Relations, Event Coordination, Creative Thinking, Analytical Skills

Industry

Museums;Historical Sites;and Zoos

Description

Description JOB SUMMARY The Retail Manager leads all strategy, planning, buying, product development, merchandising, and daily operations for The Shop at Bok Tower Gardens. This role is responsible for extending the visitor experience beyond the Gardens through thoughtful, mission aligned retail offerings while driving earned revenue, long term growth, and institutional sustainability. The Retail Manager creates memorable, mission-inspired retail experiences that reflect the beauty, history, and values of Bok Tower Gardens while supporting a high performing, customer focused team. This position is critical to offering visitors a unique opportunity to amplify their Gardens experience, create lasting memories, and drive revenue growth supporting institutional sustainability. PRIMARY DUTIES & RESPONSIBILITIES Strategy and Vision Develop and implement a long-range vision and strategic plan for retail operations aligned with the mission, values, and visitor experience of Bok Tower Gardens Set annual revenue goals, budgets, and retail performance benchmarks Monitor changing visitor demographics and buying patterns to ensure inventory and merchandising evolve throughout the year Merchandising and Product Development Develop and execute a merchandise mix strategy within the context of nonprofit retail that reflects the Gardens’ collections, exhibitions, and current retail trends Lead the development of Gardens branded and collection-based products through concept, design, sourcing, pricing, and production Research and analyze retail trends and attend market buying shows to identify new products, vendors, and design inspiration Establish merchandise themes and implement frequent remerchandising to maintain fresh, engaging displays for repeat visitors Attend market buying shows to research new products, retail trends, and design ideas. Buying and Inventory Management Oversee all purchasing within the approved open-to-buy plan and established profit margins Maintain appropriate inventory levels and turnover goals Establish and monitor inventory control systems, conduct annual physical inventories, and report valuations to Accounting Coordinate and manage inventory for special events, educational programs, seasonal initiatives, and author appearances Financial Management Prepare, analyze, and manage annual operating budgets and customized retail financial reports Establish pricing and markup strategies to meet revenue and margin goals Ensure daily sales reporting, cash handling, and reconciliation procedures are followed Team Leadership Hire, train, schedule, and supervise retail staff Foster a team culture grounded in creativity, accountability, leadership, and exemplary customer service Set sales goals, manage performance, and conduct annual employee evaluations Maintain a competitive sales approach and foster an environment of achieving monthly/annual sales goals Lead by example by regularly working shifts on the sales floor, including weekends, holidays, and special events Operations and Systems Maintain operating policies and procedures related to customer service, cash handling, returns, store opening and closing, and merchandise handling Oversee point of sale software and hardware, including troubleshooting, updates, and training Supervise wholesale and web sales programs Collaboration and Marketing Work collaboratively with Marketing and other departments to promote the retail program through advertising, special promotions, and integrated campaigns Build and maintain strong relationships with vendors, creative partners, and internal stakeholders to keep the retail experience fresh and competitive Coordinate and execute annual plant sales and horticulture special events working with a variety of vendors Requirements EDUCATION & EXPERIENCE Bachelor’s degree in Retail Merchandising preferred or a related field Seven to ten years of direct retail management and supervisory experience Demonstrated success in achieving and exceeding sales goals Extensive knowledge of merchandising strategies, visual presentation, and selling techniques Strong understanding of merchandise buying, product development, and market pricing Experience with budgeting, financial reporting, inventory management, and point of sale systems Superior leadership skills with the ability to inspire, influence, and develop teams Excellent written and verbal communication skills Ability to work weekends, evenings, holidays, and travel as required PRE-EMPLOYMENT REQUIREMENTS Employment is contingent upon successful completion of background screening, drug testing, and credit check, as applicable.

Responsibilities

The Retail Manager is responsible for leading strategy, planning, buying, product development, merchandising, and daily operations for The Shop at Bok Tower Gardens. This role focuses on enhancing the visitor experience through mission-aligned retail offerings while driving revenue growth and institutional sustainability.