POSITION SUMMARY:

As a Retail Manager, you will take the lead in overseeing the day-to-day operations of the store,
managing and developing a high-performing team, and ensuring the store consistently delivers
exceptional customer service. Your leadership will drive profitability and ensure that the store
operates in alignment with our vision of being Ireland’s number one pharmacy, delivering
excellence in customer service and being an employer of choice.

policies, safety standards, and regulatory requirements.

• Leadership and People Management
• Take full ownership of store operations, ensuring that the team is motivated

Your typical duties and tasks will include:

• Operational Excellence and Profitability
• Own the financial success of the store by managing day-to-day operations,

focusing on optimizing profit margins and ensuring operational efficiency.

• Maintain control over store inventory, sales targets, and other key performance

metrics, ensuring they are met while driving continuous improvement.

• Ensure the store runs efficiently while adhering to health and safety legislation,

business safety policies, and reporting procedures.

• Continuously assess and recommend improvements to store operations,

processes, and employee performance.

• Regularly report store performance, team achievements, and operational

challenges to management.

• Ensure all store systems, processes, and operations comply with company

policies, safety standards, and regulatory requirements.

• Leadership and People Management
• Take full ownership of store operations, ensuring that the team is motivated,

productive, and working together to meet store goals.

• Lead, coach, and develop a team of Retail Coordinators and Pharmacy

Assistants to drive performance and create a positive and engaging work

environment.

• Implement regular one-on-one check-ins and performance reviews with your

team, addressing individual development and providing continuous feedback.

• Foster a culture of accountability by setting clear expectations and holding the

team responsible for delivering excellent customer service and operational

efficiency.

• Proactively identify areas for employee growth and provide development

opportunities to support career advancement.

• Promote a positive store culture, and ensuring regular communication with staff.
• Customer Experience & Relationship Management
• Ensure the delivery of high-standard customer service at all times, leading the

team to exceed customer expectations.

• Lead initiatives to build and maintain strong customer rapport, ensuring customer

loyalty and satisfaction.

• Address any customer complaints or concerns promptly, with a solutions-oriented

approach, ensuring timely escalation to the National Manager – Store Operations
as needed.