LOCATION: VENICE, ITALY

We’re looking for a dynamic Retail Store Manager to lead operations at our busy restaurant and retail store, known for attracting high volumes of international tourists—especially during peak summer months. You’ll also oversee a secondary small retail outlet. This is a fast-paced, high-impact role with global brand recognition.

REQUIREMENTS

• Fluency in Italian and English is a must
• Proven experience managing a single, high-traffic retail store—experience in hospitality is a plus
• Strong leadership skills with the ability to manage a diverse team in a fast-paced environment
• Excellent organizational and problem-solving skills
• Ability to drive sales and meet targets through strategic upselling and customer engagement
• Flexible and adaptable to handle staffing challenges in a tourist-heavy location

• Oversee daily operations of both the restaurant and retail store, ensuring an exceptional guest experience
• Lead and motivate a team of 50 staff members across both areas
• Drive sales performance, focusing on KPIs, upselling, and revenue targets
• Manage staffing challenges, scheduling, and team rotations in a location with limited local talent availability
• Ensure smooth operations during peak tourist seasons, particularly in summer
• Monitor stock levels, merchandising, and product presentation to maintain brand standards
• Oversee financial performance
• Report regularly on sales, team performance, and operational issues to senior management