RETAIL SHOP MANAGER – CREAM CORNWALL

Location: Falmouth
Position Type: Full-time
Salary: Competitive, based on experience and a performance related bonus
Reports to: Directors

ABOUT THE ROLE:

We are looking for a passionate and experienced Retail Shop Manager to lead our store and team, delivering an exceptional customer experience while achieving sales targets and ensuring the store is a true reflection of the Cream Cornwall brand.
You’ll be responsible for the day-to-day running of the shop, creating an inspiring and efficient environment for both customers and your team. This is a hands-on role that combines leadership, creativity, and a genuine love for interiors, lifestyle products, and storytelling through design.

KEY RESPONSIBILITIES:

· Deliver outstanding customer service, building strong relationships with local and visiting customers.
· Lead, coach, and inspire your team to achieve store targets and uphold brand standards.
· Manage all aspects of store operations: merchandising, stock management, staffing, and reporting.
· Work with our social media team to create content
· Maintain visual standards and seasonal displays, ensuring the store is beautifully presented at all times.
· Be confident in product knowledge to tell the story behind our collections and craftsmanship.
· Oversee inventory and ordering, liaising with head office.
· Support in planning and hosting in-store events and product launches.
· Uphold health and safety, GDPR, and store compliance policies.
· Liaise with customers and our makers for bespoke curtains, blinds and any other soft furnishings