JOB SUMMARY

Disney Theatrical Group is seeking a sales driven, detail-oriented people leader to be successful in the role of Retail Manager within our Merchandise Department based at our Merch Retail shops in theatres at the West End London and UK Tour Productions.
The Retail Manager leads the management of the day-to-day operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development and management of the sales team, maintenance of visual standards, and compliance with established policies and procedures. Serves as Leader on Duty shifts, maintaining consistency in management approach and driving sales, standards and service to meet requirements. Leads the management team through development and implementation of new ideas to drive revenue and profit, effective and timely communication, analysis of performance and sales trend. Supports business and employees through organisation and creativity. Works with external partners to establish relationships, solve issues and bolster reputation.
This role will report into our Senior Manager - Retail, Sales, Operations and Licensing.
This role will have a direct report of multiple Assistant Managers and supervisors and up to 30 cast members.

THE EXPERIENCE WE REQUIRE FROM YOU:

• 3+ years in a sales leadership role
• Ability to lift boxes up to 65lbs daily on a consistent basis when working onsite at our retail stores during business hours.
• Knowledge of Microsoft Suite (Word, PowerPoint and Excel)
• Experienced hiring manager for both management level and part time employees
• Experience with visual displays
• Multi-Level Project Management with superior organization and communication skills
• Proven results in a fast pace environment with focus on delegation and prioritization
• Commitment to actively being part of and supporting a diverse and inclusive workplace.
• Attends and participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required.
• Models and supports the mission and values of The Walt Disney Company and Disney Theatrical Group by demonstrating inclusive behavior and maintaining a safe and professional working environment.
• Must be able to work nights and weekends to align with performance schedules.

PREFERRED QUALIFICATIONS

• Experience working with a Point of Sale System as well as Inventory Management & Reporting tool
• Experience in HR and people management processes and procedures.
• Experience in cash handling and reconciliation
• Experience working with senior level and corporate team level partners
• Experience working with third party stakeholders to negotiate and manage results.
• Experience in a retail or entertainment environment a plus but not required.