HEALTH & SAFETY

• Ensuring a high standard of personal hygiene and personal presentation at all times within the shop
• Understanding relevant Health & Safety legislation and the implications on the

operation of the shop including HACCP, COSHH and dangerous machinery.

• Work in a safe and tidy manner and to report any hazard, accident, loss or

damage to management.

• Awareness of the emergency procedures, and to ensure that all staff and supervisors are similarly aware.

KNOWLEDGE REQUIRED

• Full completion of the Training card

knowledge of the team as a whole.

• A thorough knowledge and consistent delivery of the company standards and procedures as outlined in the Operations manual.
• Excellent product knowledge including allergens
• Assist in promoting, selling and customer service activities to optimise sales and customer satisfaction.
• To liaise fully with the Operations Manager with regard to all aspects of the Unit.
• Carry out any reasonable requests as required by a member of management
• Working in partnership with Head office to ensure all people objectives and HR duties are fulfilled

• To ensure all staff follow Company cash handling and security procedures, and maintain strict controls.
• Ensure retail unit is open for trading both front and back of shop and set up according to Company procedures.
• Ensure relevant End of day tasks are completed so that business is balanced and ready for the next day.
• Manage stock levels, ordering, ensuring stock rotation and maintaining quality of product both in shop storage and front of shop.
• Ensure waste levels are controlled to lie within targets.
• Take responsibility for and over see the smooth running of front of house.
• Take responsibility for and oversee smooth running of the back of house.
• Labelling, Signage and displays within the shop are neat, correct and up to date.
• Customer complaints are acknowledged and resolved or elevated.
• Preparing and serving high quality food consistently.
• To ensure excellent food hygiene practice is observed in the entire food chain from delivery and storage through to preparation and service.
• Be energy efficient, turning off equipment, lights etc when not in use.
• Support and deliver training to team members and actively develop the skills and

knowledge of the team as a whole.

• A thorough knowledge and consistent delivery of the company standards and procedures as outlined in the Operations manual.
• Excellent product knowledge including allergens
• Assist in promoting, selling and customer service activities to optimise sales and customer satisfaction.
• To liaise fully with the Operations Manager with regard to all aspects of the Unit.
• Carry out any reasonable requests as required by a member of management
• Working in partnership with Head office to ensure all people objectives and HR duties are fulfilled.