ABOUT US

Pelee Island Winery is a leader in the Canadian wine industry, known for our exceptional wines and unique vineyard experience. Our commitment to quality, sustainability, and customer satisfaction sets us apart. We are seeking a passionate and results-driven Retail Store Manager to lead our retail operations and deliver an outstanding customer experience.

POSITION OVERVIEW

The Retail Store Manager will oversee the daily operations of the retail store, ensuring seamless customer service, efficient staff management, strong sales performance, and effective inventory control. The ideal candidate will be an experienced leader in retail or hospitality, with a deep understanding of sales, marketing, and financial management.

2. CUSTOMER SERVICE & EXPERIENCE

• Ensure exceptional customer service, providing a welcoming and educational shopping experience.
• Address and resolve customer inquiries and complaints professionally and efficiently.
• Foster a customer-centric environment, promoting wine tastings, product knowledge, and sales.