About the role

The successful candidate will be responsible for overseeing the day-to-day running of the store, supporting staff and ensuring customers receive a high standard of service.

Key responsibilities

• Organize daily store operations and make sure the team is working efficiently and meeting business expectations.
• Assist with recruiting new employees, introducing them to store procedures and providing ongoing guidance and training.
• Monitor stock of mobile phones, accessories and other products, identify items that need replenishing and coordinate stock orders.
• Review sales results and store expenses and assist with managing the store's financial performance.
• Help determine which products to purchase, set suitable retail prices and introduce special offers based on customer demand.
• Make sure staff follow workplace health and safety requirements, company procedures and relevant retail laws.
• Maintain accurate records of sales, purchases, stock transfers, repairs and other store activities using the business's retail systems.
• Assist customers with choosing mobile phones, accessories and repair services by providing practical and knowledgeable advice.
• Plan and coordinate promotional activities, product displays and other in-store marketing initiatives.
• Handle customer enquiries and resolve service issues professionally to maintain positive customer relationships and encourage repeat business.

About you

• An AQF Associate Degree, Advanced Diploma or Diploma in a relevant field and at least 1 year of relevant work experience, or at least 3 years of relevant work experience in place of the formal qualification.
• Previous experience in retail management or a similar supervisory role.
• Good communication and customer service skills.
• Ability to supervise staff and manage day-to-day retail operations.
• Strong organizational skills and attention to stock and financial records.

About us

Phone Xperts Pty. Ltd. is a growing mobile phone and accessories business providing customers with mobile devices, accessories, repairs and related services.

Benefits

• Full-time position – 38 hours per week
• Supportive working environment
• Ongoing training and development
• Opportunity to grow with an established mobile phone retail business
•