SPECIAL SKILLS AND REQUIREMENTS:

• 2+ Years experience managing a retail store / gift shop, in a high volume traffic location.
• 3-5 years experience in a leadership role.
• Solid knowledge of retail math and analytics in a retail environment.
• Guest experience enthusiast with a keen attention to detail.
• Strong time management skills and organizational skills with the ability to multitask in a fast-paced environment.
• Open schedule availability to work days, nights, weekends, and holidays.
• Ability to lift up to 75 lbs.
• Experience with Microsoft office including Microsoft excel and Outlook.
• Experience using inventory management systems.
• Valid Drivers license.

JOB PURPOSE:

Reporting to the Director of Retail Operations, the Retail Manager is responsible for managing the day-to-day operations of the gift shop. This includes leadership and guidance to the retail team, merchandising changes and planning, and analysis of the retail business in all aspects.

CRITICAL RESPONSIBILITIES:

The Retail Manager is responsible for supporting the day-to-day operations of the aquarium gift shop, ensuring a seamless and positive guest-focused retail experience. Key responsibilities include:

• Oversee all aspects of daily shop operations in collaboration with the Director of Retail Operations & Lead Supervisors.
• Provide leadership and guidance to the retail team including Lead Supervisors, Supervisors, and Associates.
• Prepare and manage staff scheduling to ensure adequate coverage for both regular operations and peak periods.
• Process bi-weekly payroll and maintain accurate timekeeping records.
• Lead part-time and seasonal recruitment efforts, including interviewing, onboarding, and training.
• Provide consistent coaching and discipline in alignment with company policies to support performance and positive team development.
• Ensure proper cash handling procedures are followed at all times.
• Review existing operational procedures and implement updates or revisions to improve efficiency and guest experience.
• Attend monthly retail analysis call, including preparing and analyzing all metrics in preparation for the call.
• Assist with the preparation of departmental budgets and participate in monthly P&L reviews to monitor financial performance.
• Support store merchandising and visual display setups in line with promotional or seasonal changes.
• Oversee receiving, tagging, and organization of incoming product shipments; maintain accurate inventory controls.
• Act as the Director of Retail Operations in their absence, maintaining full operational oversight.
• Assist with all physical inventories and audits.
• Support front-line operations as needed by running the register, relieving staff for breaks, and ensuring guest service standards are upheld.
• Assist and maintain the Aquarium’s Shopify online store, including product uploads, order fulfillment, and customer service coordination.
• Additional responsibilities may be assigned based on operational needs.