About the role

We are seeking an experienced and motivated Retail Manager to oversee daily store operations, manage staff, maintain service standards and support the continued success of our business.

Key responsibilities

• Plan, direct and coordinate the daily retail operations of Rosso Cavallino, including dine-in, takeaway, pizza and gelato sales, ensuring efficient store performance and consistent customer service standards.
• Assess customer preferences, sales trends and seasonal demand to determine appropriate product offerings, stock quantities and merchandise requirements across the pizza, gelato, beverage and takeaway product ranges.
• Oversee the purchasing of food products, ingredients, beverages, packaging and retail supplies, negotiate with suppliers where authorised, and establish purchasing arrangements that maintain product availability, quality and cost efficiency.
• Review product costs, competitor pricing, customer demand and profit margins to determine and implement appropriate retail pricing strategies for pizzas, gelato, beverages, takeaway products and promotional offerings.
• Analyse daily and weekly sales reports, monitor revenue, operating expenses and profit margins, maintain relevant financial and operational records, and implement measures to achieve sales targets and improve store profitability.
• Establish and maintain effective inventory management procedures, monitor stock movement and purchasing requirements, conduct stocktakes, minimise wastage and ensure appropriate stock rotation and availability of products.
• Plan and implement promotional campaigns, seasonal offers, product combinations, customer loyalty initiatives and local marketing activities to increase retail sales, attract new customers and encourage repeat business.
• Recruit, select, train, roster and supervise retail and customer service employees, allocate responsibilities, monitor employee performance and ensure appropriate staffing levels to meet operational requirements.
• Develop and implement customer service policies and procedures, monitor service quality across dine-in and takeaway operations, manage escalated customer complaints and ensure customer satisfaction.
• Oversee compliance with applicable food safety requirements, workplace health and safety obligations, employment regulations and consumer protection requirements, including appropriate procedures for product storage, handling and customer transactions.

About you

• AQF Diploma or higher qualification in Retail Management, Business Management, Hospitality Management or a relevant field, or at least three years of relevant experience.
• Minimum two years of relevant experience in retail management, preferably within a food retail, takeaway or quick-service environment.
• Strong leadership, staff management and organisational skills.
• Sound knowledge of inventory management, budgeting, sales monitoring and cost control.
• Excellent communication, customer service and problem-solving skills.
• Ability to work effectively in a fast-paced environment, including weekends and evenings as required.
• About us