Retail Manager - Sales & Customer Experience at Great Southern Bank
sydney, Australian Capital Territory, Australia -
Full Time


Start Date

Immediate

Expiry Date

28 Dec, 26

Salary

150000.0

Posted On

29 Sep, 26

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Financial Services & Insurance

Description

About the Role

As the Customer Support Team Leader, you will lead a team responsible for supporting customers across multiple service channels. Working closely with Operations Management and stakeholders across the business, you will play a key role in building capability, enhancing service delivery, improving operational performance and creating outstanding customer outcomes.

This is an opportunity for a hands-on leader who enjoys developing people, solving problems and driving continuous improvement in a fast-paced, customer-focused environment.

 

Key Responsibilities

  • Lead, coach and develop the team to deliver exceptional customer service and achieve strong performance outcomes.
  • Oversee day-to-day team operations, workload management, service delivery priorities and escalations.
  • Monitor performance, quality and service standards, using data and insights to identify improvement opportunities.
  • Support capability development through coaching, feedback and performance management.
  • Partner with customers, suppliers and internal stakeholders to resolve issues and deliver customer-centred solutions.
  • Drive continuous improvement initiatives that enhance efficiency, service delivery and customer satisfaction.

 Desired Skills and Experience

About You 

You are an experienced people leader who enjoys developing others, building team engagement and improving operational performance.


Responsibilities

About the Role

As the Customer Support Team Leader, you will lead a team responsible for supporting customers across multiple service channels. Working closely with Operations Management and stakeholders across the business, you will play a key role in building capability, enhancing service delivery, improving operational performance and creating outstanding customer outcomes.

This is an opportunity for a hands-on leader who enjoys developing people, solving problems and driving continuous improvement in a fast-paced, customer-focused environment.

 

Key Responsibilities

  • Lead, coach and develop the team to deliver exceptional customer service and achieve strong performance outcomes.
  • Oversee day-to-day team operations, workload management, service delivery priorities and escalations.
  • Monitor performance, quality and service standards, using data and insights to identify improvement opportunities.
  • Support capability development through coaching, feedback and performance management.
  • Partner with customers, suppliers and internal stakeholders to resolve issues and deliver customer-centred solutions.
  • Drive continuous improvement initiatives that enhance efficiency, service delivery and customer satisfaction.

 Desired Skills and Experience

About You 

You are an experienced people leader who enjoys developing others, building team engagement and improving operational performance.


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