POSITION SNAPSHOT

Job Title: Boutique Leader (Retail Manager)
Location: Selfridges, Oxford Street, London
Position Type: Full-time
Reports to: Regional Business Manager
Salary: Competitive salary plus potential bonus, pension, private medical insurance and other excellent benefits including Nespresso Coffee Machine and monthly capsule allowance.
This is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let it stop you from applying.

ABOUT THE ROLE

We are looking for an inspiring, passionate and visionary Retail Manager to join the Nespresso Selfridges team based at Oxford Street. You will be responsible for the entire daily operations of the Boutique, embedding a culture of exceptional customer experience, empowering your team to communicate our Nespresso brand purpose and work to exceed the expectations of our customers at every interaction. You will lead the Boutique to successfully achieve its commercial objectives, identifying opportunities to optimise the Boutique’s success, ensuring the commercial deliverables and KPI’s are achieved.

KEY RESPONSIBILITIES OF A NESPRESSO BOUTIQUE LEADER…

• Translate the Boutique’s commercial objectives into tangible KPI’s, providing clear goals for the team to achieve.
• Develop and execute the strategic plan aligned to the wider business goals with internal and external stakeholders.
• Align employee work schedules with sales plans to ensure appropriate floor coverage.
• Role model and develop a culture of outstanding service and best in class customer experience, ensuring every customer interaction is elevated.
• Advocate the importance of being a passionate Nespresso brand ambassador.
• Inspire and develop a team to be the best they can be, being supportive, caring and leading by example.
• Develop great relationships with Selfridges, the concessions within Selfridges and stores on Oxford Street in order to create opportunity.
• Deliver a local calendar of events to drive awareness of the brand and engage with our existing customer base. Think new product launches and more!
• Ensure the Boutique is working in a safe and compliant way throughout the day-to-day operations.
  Take responsibility, show motivation and in return you can expect great opportunities.

You will have the autonomy within this varied role to achieve big things! To help you do this you will have proven retail leadership experience, ideally within a luxury environment. You will be accustomed to managing teams at pace with a passion on customer centric experiences. You will also have…

• Proven leadership experience, supporting people to develop coupled with a solid understand of HR best practice and management of employee relations case.
• The ability to rapidly build great working relationships with your customer base and be comfortable to support and challenge where needed.
• Experience of making strategic decisions and action planning to drive the right results.
• Exceptional communication and interpersonal skills

At Nespresso, every cup begins with you. Whether it’s helping a customer discover their new favourite blend or leading a team to exceed expectations, you’ll be part of something special. Your team will represent the full spectrum of the Nespresso experience — offering expert knowledge and luxury service with confidence and warmth. As part of your role as Retail Manager we will offer you:

• A real focus on personal development and growth. You’ll have the opportunity to be assigned a mentor and be involved in project work that broadens your knowledge and gives you visibility across the business.
• Up to a 10% potential annual bonus.
• Private medical insurance.
• 25 days holiday + statutory bank holidays.
• Competitive pension scheme.
• A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice