FULL JOB DESCRIPTION

As one of Canada’s leading retailers, Canadian Tire stands out for its commitment to high customer service levels and brands our customers can trust. Canadian Tire is a leader in product development, innovation and quality through its assortment with strong private and exclusive brands. As a valued part of the Canadian Tire family of companies, our employees across the country are engaged in providing top products and service to our customers each and every day.
As a Manager at Canadian Tire in Terrace, you are responsible for building a solid team and helping to grow our business, while maintaining operational standards. You are passionate and bring a positive and engaged attitude toward our customers and employees.

REQUIREMENTS

• Demonstrated supervisory, leadership and/or managerial experience or relevant experience.
• Minimum 1 year work experience in a Retail environment.
• Basic math skills.
• Computer literate (social media, e-mail,)
• Experience in retail sales, execution and operations.
• Merchandising experience an asset but not necessary.
• Good working knowledge of department products and functions.
• Experience in a Canadian Tire store is considered an asset.

REQUIRED SKILLS AND ABILITIES

Successful candidates will demonstrate the following competencies:

• Strong orientation towards customer service excellence.
• Strong belief in the Canadian Tire Values of honesty, integrity and respect.
• Results-oriented individual who thrives on achieving challenging goals.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Ability to lead and manage a team to achieve common goals in a fast-paced environment.
• Effective written and oral communication skills.
• Displays a team-oriented approach.
• Ability to motivate and coach others as well as provide feedback.
• Ability to plan, organize, delegate and follow up on team’s activities and projects.
• Ability to find solutions to problems and make decisions.
• Ability to multi-task, adapt and cope with challenging situations.

Customer Service

• Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
• Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
• Leads by example and consistently delivers an excellent customer experience.
• Implements and follows store policies and procedures that delivers a consistent high level of customer experience.
• Constantly reinforces the need to prioritize customers and sets up realistic expectations on task delivery.
• Coaches team members on how to interact with customers in a high paced environment.
• Works as a team with other departments to provide an excellent customer experience.

Operations

• Maintains quality presentation, through daily inspections and ensuring all store audit performance requirements are met in the department (e.g., number of holes, top shelf storage, deadlines of seasonal changeovers, cleanliness, facing, fixtures are stored away when not in use, etc.).
• Monitors and improves the productivity of the team through strong leadership, motivation and team building.
• Consistently follows up on employees and projects on the floor in order to measure progress, while being visible and available for team members and customers.
• Stays informed of upcoming promotions (weekly flyer / events) and plans resources/timelines accordingly for the maintenance of the department.
• Manages all product within their department that may require special pricing for proper seasonal sell through.
• Communicates product shortages/overages to General Manager.
• Ensures that all aisles in department are properly and consistently maintained on a daily basis.
• Manages the sell through discontinued products.
• Helps to manage and maintain warehouse aisles relevant to department.
• Provides support to cashiers and customer service representatives for warranties, returns, etc.
• Builds and maintains rapport with internal and external customers or vendors, as required.
• Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
• Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
• Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
• Assists in selecting and orientating new employees, store opening and closing responsibilities.
• Communicates daily with his/her team and actively participates in store management chats and meetings.
• Completes tasks on time as required.