Employment Type: Ongoing/Non-Ongoing
Classification: Parliamentary Service Level 5
Closing Date: 11:30pm AEDT, 10 July 2025
Contact: Sophie Travis, 0472876203, sophie.travis@aph.gov.au

THE OPPORTUNITY

The Department of Parliamentary Services (DPS) is seeking an experienced and customer-focused Retail Manager to join the APH Catering and Events team at Australian Parliament House.
This is a unique opportunity to work in one of Australia’s most recognisable venues, where you will enjoy a competitive salary, free parking, and complimentary gym membership. As part of a dedicated team, you will lead the front-of-house operations across several key retail outlets, including the Staff Dining Room, Queens Terrace Café, Coffee Hub, and Coffee Cart.
The APH Catering and Events team is responsible for delivering high-quality food and beverage services to parliamentarians, staff, and visitors. We are proud of our commitment to excellence and our focus on providing welcoming, efficient, and professional service in every interaction.
We are looking for a capable and enthusiastic leader to help drive the performance of our retail venues and support our continued growth.

WHO WE ARE LOOKING FOR

We are seeking a hospitality professional with a strong background in managing front-of-house operations in a retail food and beverage environment. You will be passionate about customer service, confident in leading a team, and committed to maintaining high standards in a dynamic setting.

To be successful in this role, you will demonstrate:

• A minimum of two years’ recent experience in hospitality management or a comparable role, with the ability to oversee multiple retail outlets effectively
• A strong customer service focus, with the ability to anticipate and respond to the needs of a diverse clientele
• Proven leadership skills, including experience in supervising, training, and motivating staff
• Sound knowledge of food safety standards, HACCP, and compliance procedures
• Excellent communication and interpersonal skills, with a professional and approachable manner

If you are looking to take the next step in your hospitality career and contribute to a team that values quality, collaboration, and service excellence, we encourage you to apply.

ELIGIBILITY, QUALIFICATIONS AND/OR OTHER REQUIREMENTS:

• A current Responsible Service of Alcohol certificate. If not currently held, this certificate must be obtained and be maintained
• Qualifications in hospitality or retail catering are highly desirable, showcasing your dedication to the industry are highly desirable
• The occupant of this position must be willing to work according to a roster and work overtime if required. Penalty and overtime rates apply.
• The occupant of this position is required to wear a uniform as directed and present in a professional manner at all times when on duty.
• The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
  At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

OUR PURPOSE AND VALUES

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.
Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.
Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

To be successful in this role, you will demonstrate:

• A minimum of two years’ recent experience in hospitality management or a comparable role, with the ability to oversee multiple retail outlets effectively
• A strong customer service focus, with the ability to anticipate and respond to the needs of a diverse clientele
• Proven leadership skills, including experience in supervising, training, and motivating staff
• Sound knowledge of food safety standards, HACCP, and compliance procedures
• Excellent communication and interpersonal skills, with a professional and approachable manne