JOB DESCRIPTION:

The Retail Market Manager (RMM) provides leadership and direction to Stores assigned to a geographic Market. Drives service and advice goals through execution of behaviors and outcomes, coaching, rewards & recognition and talent management. Acts as a community leader and representative of the TD Brand, developing new business opportunities and expanding relationships. Demonstrates a thorough understanding of market and economic trends. Builds a transparent, positive and purpose driven work culture by leading, coaching and developing Store Managers and Store Leadership colleagues toward achieving overall Store/business results and professional/personal development objectives.

EDUCATION & EXPERIENCE:

• Undergraduate degree or equivalent experience
• 7+ years of relevant experience
• Consumer lending experience preferred
• Previous sales and business development experience a must
• Exhibits strong leadership competencies, collaboration, flexibility, influence, innovative, creativity, integrity and passion
• Strong project management skills with ability to influence at all levels
• Proven ability to multi-task in a fast- paced sales environment
• Proven ability to negotiate, manage relationships and influence across business lines
• Excellent written and verbal communications skills
• Demonstrated sales administration and management ability
• Strong understanding of store operations, policies and procedures
• Proven analytical skills
• Proficient with Microsoft Office Suite
• Extensive regional travel required

CUSTOMER ACCOUNTABILITIES:

• Supports the Retail Market President with the execution of key bank and regional strategies, ensuring consistent messaging, coaching and Market management
• Leads, coaches and develops Store Managers and Store colleagues on advice, behaviors and outcomes, operational excellence, Legendary Customer Experience, and business development in order to increase colleagues’ confidence, elevate advice and help meet more customer needs
• Assists in Region-wide projects with and for the Retail Market President
• Proactively leads, manages, motivates and coaches Store Managers to execute growth results, advice and Customer Experience Strategies measured by designated metrics
• Maintains strong collaborative relationships with relative business lines, partners and peers

SHAREHOLDER ACCOUNTABILITIES:

• Provides direction, sets goals and ensures that Stores manage toward overall department objectives
• Owns business performance (i.e. fully own scorecard) for Stores assigned to your Market and drives behaviors and outcomes to increase customer and colleague confidence, build community presence, achieve operational excellence and manage change
• Communicates U.S., regional and/or Market strategies to the team and ensures alignment of Store strategies to the overall Bank
• Coaches and develops colleagues to proactively identify customer product and services needs and to deliver on the business service and advice strategies and refer partners where necessary to support
• Identifies and develops relationships with existing customers and external referral sources to generate demand for products/services
• Ensures necessary due diligence to support the accuracy of all customer transactions/activities
• Follows and ensures colleagues understand and apply bank operating policies and procedures
• Meets TD’s risk appetite and regulatory expectations by developing and coaching on evolving regulatory requirements; serves as first line of defense for Store-related operational activities by partnering with the Regional Delivery Excellence and Operations team
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Future focused, foresees gaps and trends and influences direction across the Region, with Business Partners and will have an influence across the Market and Metro Market
• Leads sales conference calls, makes direct sales calls and supports other business development efforts
• Supports sales growth by collaborating with business banking and other lines of business by developing awareness of TD in the local community
• Effectively manages controllable expenses and fee collection

EMPLOYEE/TEAM ACCOUNTABILITIES:

• Builds a transparent, positive and purpose driven work culture by leading, coaching and developing Store Managers and Store colleagues toward achieving overall Store/business results and professional/personal development objectives
• Manages escalated issues and ensure customer issues are handled appropriately through customer resolution guidelines and personally participates in the negotiation and resolution where necessary
• Demonstrates a detailed understanding of the local and broader financial market conditions, actively promoting the Bank’s image, while participating in community events, business groups, initiatives etc. while actively and providing leadership within the community aligned with TD brand and values

PHYSICAL REQUIREMENTS:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Frequent
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Please refer the Job description for details