Retail Marketing Operations Manager

at  William Hill

The Retail Marketing team is a well-established, diverse team, passionate about all things Sports and Vegas…always striving to win together. We work in a fast paced environment, so adaptability and excellence in all areas of our remit are at the core of what we do.
Working 50% of weekends on a rota, as a Leeds-based Retail Marketing Operations Manager you’ll work closely with a wide range of departments and teams including UK Marketing, Retail Support Centre, Retail Operations, Brand & Creative and Product & Technology to name a few. Whilst we are driven by a core purpose of delivering the best customer experience on the High St, and contributing to the commercial performance of the Retail business.

WHO WE ARE LOOKING FOR:

We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will have:

• Flexible working ability and adaptable to learning tools and systems
• Excellent attention to detail with good planning skills
• Excellent communication and interpersonal skills
• Interest in analytics and tools and a real passion for sports.

WHAT YOU WILL BE DOING:

• Delivering content and betting journeys on our retail terminals for every hour we trade our shops, with the aim of supporting the commercial strategy
• Building a content plan for notices, top screen and other access points with a clear view on the Sporting calendar
• Building Sports offers and promotional pages for our betting shop and racecourse customers
• Peer checking work and promotional content, built by other team members
• Providing support and creating key relationships with multiple stakeholders across Trading, Marketing, CRM, Commercial and Product & Technology teams
• Have understanding of Online activities for when commercial activity can be aligned - Continuous improvement is vital and as we grow our business
• Driving an improvement and effective process strategy that will improve operational excellence, including our product and customer experience
• ROTA management for the team. You’ll also work 50% weekends covering 9-5pm.

Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

• Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts- Discounts at a range of high-street retailers
• Financial compensation, pension, and bonus schemes.
• Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up