Retail Master Club Fitter at DICK'S Sporting Goods

Gaithersburg, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

28.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Relationship Building, Club Fitting, Sales Performance, Profit Contribution, Training, Service Sales, Data Analysis, Customer Service, Product Knowledge, Repair Programs, Scheduling, Shrinkage Control, Key Carrier, Supervision, Accountability, Customer Focus

Industry

Retail

Description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: ROLE RESPONSIBILITIES: The Retail Master Club Fitter is responsible for building golfer relationships and working one-on-one with the golfer and teammate to ensure a positive club fitting experience. The Retail Master Club Fitter supports the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department. The Retail Master Club Fitter is responsible for training and certifying all club fitters and must focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc. Essential Functions: Consistently analyzes Golf sales reports and data to understand business results and opportunities and communicating the results to the teammates. Establishes and maintains effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensures that customers are greeted and acknowledged; offers customers assistance as needed or requested. Monitors the sales, customer service and operational efforts of the selling floor. Point of contact for customers and teammates to provide golf services knowledge and communicating the company’s golf services standards. Maintains thorough knowledge of products and service, merchandise promotions, test merchandise and advertising. Manages store services sales by performing customer club fittings and repairs. Responsible for training teammates on all aspects of services; specialized selling techniques, services technology, etc. Management: Ensure department scheduling, workplace and daily teammate assignments are on task. Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc. Assists the store management team with general supervision in the store accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier. Operations: Plans and executes all golf directives. Ensures the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for. Complies with all federal, state, and local regulations regarding store operations. All other tasks assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented QUALIFICATIONS: 1-3 years retail experience preferred 1-3 years golf industry experience preferred Targeted Pay Range: $20.00 - $28.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com. ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.

Responsibilities

The Retail Master Club Fitter is responsible for building golfer relationships and ensuring a positive club fitting experience while supporting sales objectives in their department. This role also involves training and certifying all club fitters and driving sales in service-related areas like fittings, repairs, and special orders.