Operations Administrator – Ethan Allen Retail
Ethan Allen Retail, Inc. is actively seeking an experienced retail operations professional to join our team, providing support to our company owned New Jersey businesses. Based in West Windsor, this full-time, client-facing position will split time between company owned locations in Central and South Jersey.

POSITION SUMMARY:

Oversee the functions necessary for daily operation of 2-3 retail design businesses, including record keeping, maintenance, training and customer service. This role requires weekly travel to area locations.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree in Business Management, or related field, with minimum of one (1) year of experience in a business environment including some experience in customer service OR High School diploma/equivalent with a minimum of three (3) years of experience in lieu of a college degree.
• Supervisory experience preferred.
• Good communications skills with the ability to make decisions and resolve customer problems. Must be well-organized, able to work independently, and handle multiple projects simultaneously.
• Must be able to use good judgment independently in responding to unusual demands or situations.
• Must possess a valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.

• Takes direction from Market Operations Leadership, and partners with Design Leadership to coordinate communications and operational procedures within the Design Center.
• Conduct daily and month-end reviews and audits of processes and transactions to ensure all are accurately recorded, reconciled and properly deposited.
• Check that all monthly batch postings have been completed prior to the month end process.
• Identify, research and resolve Accounts Receivable issues.
• Address and resolve customer inquiries by contacting factories and internal departments
• Monitor custom softgoods and window treatment workroom related transactions, logs, and review open order report as needed.
• Coordinate delivered sales and labor invoices to make sure they are booked in the same fiscal period.
• Responsible for inventory control, including: monitoring inventories at assigned locations, maintaining listing of all fixed assets, assist with cycle counts and review/research variances as needed.
• Provide direction and support to appropriate personnel and evaluate accordingly – including insight to Retail Leadership for annual reviews, coaching, counseling and training.
• Coordinate facility maintenance at assigned locations.
• Manage customer service issues in partnership with the Market and Local Leadership, as well as Regional Customer Service Manager. Contribute ideas and suggestions that will improve our ability to provide exceptional service.
• Train design consultants on clean selling practices to avoid errors and reduce creation of unnecessary inventory.
• Track and take steps to improve gross margin.
• Analyze reports and put corrective measures in place to strengthen the business.
• Some weekend work is required at the discretion of immediate supervisor.
• All other duties, as needed.