Retail Operations Agent at Flutter Entertainment

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

0.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication skills, MS Office, Word, Excel, Customer experience, Bet auditing, Investigative skills, Sportsbook knowledge, Problem solving, Attention to detail

Industry

Entertainment Providers

Description

Retail Operations Agent ABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is the world’s largest sports betting and iGaming operator with 13.9 million Average Monthly Players worldwide and an annual revenue of $14Bn in 2024. We have a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet. Flutter Entertainment is listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE). In 2024, we were recognized in TIME’s 100 Most Influential Companies under the 'Pioneers' category—a testament to our innovation and impact. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. Together, we are Changing the Game. Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed. FLUTTER ENTERTAINMENT INDIA Our Hyderabad office, located in one of India’s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 900+ talented colleagues working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions. We are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, we’re dedicated to creating a brighter future for our customers, colleagues, and communities. OVERVIEW OF THE ROLE The role of Retail Operations Agent will ensure you play a pivotal role in assisting the Retail Operations team supporting our front-line colleagues and customers along with key retail stakeholders. KEY RESPONSIBILITIES Respond promptly and effectively to incoming or outgoing communication to colleagues and customers while exhibiting high levels of attention to detail (Chats, emails etc..) Ensure that all shop colleague queries are followed up and resolved in a timely manner. Contribute to the ongoing development and improvement of the colleague and customer experience. Bet Auditing to ensure bets are settled and paid in correct fashion. Contribute towards achieving OKR’s & Team KPI’s. The above list of job duties is not exclusive or exhaustive and the role holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the role. TO EXCEL IN THIS ROLE, YOU NEED TO HAVE Excellent communications skills. Strong all-round understanding of MS Office applications, especially Word & Excel. Shows initiative, suggesting ways to improve both customer & shop colleague experience. Flexible approach to working in a dynamic environment. A passion for sportsbook products and applicable expertise. Strong Investigative Skills. BENEFITS WE OFFER Access to Learnerbly, Udemy, and a Self-Development Fund for upskilling. Career growth through Internal Mobility Programs. Comprehensive Health Insurance for you and dependents. Well-Being Fund and 24/7 Assistance Program for holistic wellness. Free Meals, Cab Allowance, and a Home Office Setup Allowance. Employer PF Contribution, gratuity, Personal Accident & Life Insurance. Sharesave Plan to purchase discounted company shares. Volunteering Leave and Team Events to build connections. Recognition through the Kudos Platform and Referral Rewards. WHY CHOOSE US Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join us and grow your career with Flutter! Please create a candidate account after submitting your application to track it's progress.

Responsibilities

The Retail Operations Agent will support front-line colleagues and customers by managing communications and resolving queries. They are also responsible for auditing bets to ensure accurate settlement and contributing to team KPIs.