Retail Operations Coordinator - (Hybrid) at Cruise Planners HQ

Coral Springs, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Shopify, Inventory Management, Order Fulfilment, Attention To Detail, Organizational Skills, Communication Skills, Technical Troubleshooting, Customer Support

Industry

Leisure;Travel & Tourism

Description

**Candidates must be authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa** Job Summary The Retail Operations Coordinator is responsible for the daily operations of the CP Store, including Shopify order fulfilment, inventory management, onsite pop-up store execution, customer support, and coordination with the Marketing, Accounting, IT, Training, and Events Departments. This role requires strong attention to detail, organizational skills, physical stamina, and the ability to manage multiple systems and deadlines in a fast-paced environment. Responsibilities Fulfil Shopify orders daily, including packing, UPS label creation, tracking entry, and order closure. Ensure fulfilment confirmations are sent and Freshdesk tickets are monitored daily and closed. Inspect returns and process approved refunds in accordance with return policy. Monitor inventory levels, reorder products as needed and prevent stock depletion. Receive, count, organize, barcode, and accurately record incoming merchandise. Maintain inventory records, submit updates to Accounting, and identify discrepancies or system syncing issues. Set up new products in Shopify, including SKUs, pricing, weights, and images, coordinating with Marketing and Accounting Departments. Assist with pricing calculations based on invoices and support sale pricing and promotions. Support annual and ongoing inventory audits in alongside the Accounting Department. Prepare, transport, set up, and break down Star U and Convention pop-up stores, including merchandise trunk loading and unloading. Operate Shopify POS systems and assist with basic technical troubleshooting. Maintain name tag order records in conjunction with the Events Department. Maintain organization of all stockrooms and manage UPS shipping equipment and supplies. Assist with sale pricing and weekly item promotions in newsletter. The items listed above are intended to provide an overview of the essential functions of the job. This is not an exhaustive list of all functions and responsibilities that the position may be required to perform. Competencies Proficiency with Shopify (online and POS systems). Experience with inventory management and order fulfilment. Strong attention to detail and accuracy. Ability to manage multiple priorities and meet deadlines. Strong communication and coordination skills. Comfortable working with technology, scanners, printers, and POS equipment. Requirements Ability to lift, move, and carry heavy merchandise trunks. Ability to stand for extended periods throughout the day. Ability to bend, reach, and organize inventory on shelving units. Availability to attend offsite events to support pop-up store operations. Flexibility to work extended hours during event setup and inventory days to include evenings and weekends as needed. This is a hybrid role (Remote: Mondays and Fridays, Onsite: Tuesdays, Wednesdays and Thursdays) Cruise Planners provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. Cruise Planners complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities or team members. This policy applies to all terms and conditions of employment.

Responsibilities

The Retail Operations Coordinator is responsible for daily operations including Shopify order fulfilment, inventory management, and customer support. The role also involves coordination with various departments and execution of onsite pop-up stores.