Retail Operations Director – Cat Compact at Riggs Cat

Benton, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Operations, Multi-site Leadership, KPI Management, CRM Systems, Inventory Management, Customer Experience, Staffing and Training, Strategic Planning, Operational Excellence, Stakeholder Management, Sales Operations, Rental Operations, Parts and Service Operations, Market Expansion, Data-Driven Decision Making, Communication

Industry

Machinery Manufacturing

Description

Description The Retail Operations Director – Cat Compact is responsible for leading the performance, growth, and day-to-day operations of Cat Compact store locations. This role ensures consistent execution of brand standards, delivers a high-quality customer experience, and drives operational excellence across multiple sites while supporting expansion into new markets. What You’ll Do Lead daily operations across Cat Compact store locations to ensure consistent execution and customer experience Drive performance through KPIs including sales, customer satisfaction, and customer acquisition Coordinate with sales, rental, parts, and service teams to deliver a seamless customer experience Identify operational gaps and implement improvements to increase efficiency and growth Support and lead new store launches, including staffing, training, and setup Monitor inventory, reporting, and CRM accuracy across all locations Act as a liaison between store teams, leadership, and Caterpillar Resolve escalated customer issues and ensure high levels of satisfaction Requirements What You’ll Need 5+ years of experience in equipment dealership, retail operations, or multi-site leadership Proven ability to lead teams and drive performance across multiple locations or departments Strong understanding of sales, rental, parts, and service operations Experience with CRM systems, inventory management, and reporting tools Ability to travel up to 50% within the market Preferred: Experience with Cat, Kubota, Bobcat, John Deere, or similar brands Experience launching new locations or expanding operations Bachelor’s degree or equivalent experience What Sets You Apart Strong sense of urgency and a relentless drive for excellence Unafraid of accountability and takes ownership of results Team-oriented with a willingness to put the client and team first Client-centric mindset with strong competitive awareness Data-driven decision maker who relies on facts over assumptions Strong communication skills with the ability to build trust and relationships IMPORTANT INFORMATION While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee is occasionally required to stand and walk. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Required travel up to 50%. This position is not considered a safety sensitive position. The Job description is subject to change by the employer as the needs of the employer and requirements of the job change. EEO/AA Salary/Exempt Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) RC26

Responsibilities

Lead the performance, growth, and daily operations of Cat Compact store locations to ensure brand standards and operational excellence. Coordinate across sales, rental, parts, and service teams while supporting the launch of new store locations.