Retail Operations Intern at LVMH

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Data Analysis, Incentive Plan Building, KPI Monitoring, Quantitative Reporting, Product Launch Communication, Team Synergy, Mystery Shopping Execution, CRM Campaign Execution, Clienteling Network Development, Logistics Support, Product Replenishment, Sales Analysis, Competitor Reporting, Organization, Analytical Skills, MS Office Proficiency

Industry

Retail Luxury Goods and Jewelry

Description

Job Description RETAIL SALES DEVELOPMENT Support the Senior Retail Manager in building effective communication tools to share sales data with the retail team. Prepare weekly and monthly sales performance decks. Assist the SRM in building effective incentive plans based on marketing and business needs. Coordinate, verify, and share incentive results with the sales team on a monthly basis. Visit points of sale on a weekly basis and ensure counter/boutique needs are met. RETAIL STAFF MANAGEMENT Monitor key retail KPIs and provide quantitative reports to the SRM. Review retail team productivity and gather retail team needs in terms of coaching and training. Ensure new product launch information is well disseminated to the retail team: Prepare presentation decks including all information related to new launches in partnership with the Marketing Team. Create positive and strong team synergy and promote a positive mindset. RETAIL EXCELLENCE Lead Mystery Shopping execution. Communicate feedback to the retail team on key learnings and areas for improvement. Assist the SRM during in-store and out-of-store events and ensure perfect execution with a high level of service. Lead Bee Gold App (CRM tool) campaign execution to strengthen retail staff relationships with Guerlain members and increase retail sales: Create campaigns based on marketing and business priorities. Ensure the customer focus list is well defined. Monitor, review, and analyze campaign performance. Work closely with the Marketing Team to develop the high clienteling network by reviewing the database and spending behavior of Guerlain customers. RETAIL SUPPORT Assist stores with logistics (e.g., weekly deliveries) and administrative tasks. Facilitate inter-store transfers and product replenishment: Transfer merchandise between stores to ensure optimal stock levels. Support during events (e.g., client registration in the database or product packing). REPORT / ANALYSIS Provide weekly and monthly sales analysis on Guerlain’s performance. Provide boutique reports on a monthly basis. Provide monthly competitor reports. Qualifications Requirements: Able to commit full time internship from Jun/Jul – Dec 2026 Organized, autonomous with a sense of initiative and advanced analytical skills Data sensitive, logical and detail-oriented Versatile, curious, eager to learn with a good attitude. Proficiency in MS Office (Words, Excel, Powerpoint) Team-spirited with an international outlook, enthusiastic about and sensitive to luxury cosmetics. Previous experience in the beauty / luxury / FMCG / is an advantage. Job Category: Retail Performance/Operations

Responsibilities

This role involves supporting the Senior Retail Manager in developing sales communication tools, preparing performance decks, and coordinating incentive plans based on business needs. Key duties also include monitoring retail KPIs, gathering team training needs, leading Mystery Shopping execution, and managing CRM campaigns to enhance customer relationships and sales.