ABOUT US

Heads up! This posting is written by me (a real person), and all applications are read by me (a real person). For serious consideration, please include a cover letter, letting me know why you are interested in this position, and a description of your direct experience that you believe will help you excel as a tech at our humble shop!
One Bite Technology (St. Albert) is a small, locally owned, consumer driven electronics repair shop. Think computers, phones, tablets, and other home electronics. We also perform occasional remote and on-site service for consumers and businesses.
Being tech savvy is an asset, but basic technical knowledge (and comfort using technology) is simply required to operating our systems.

SUMMARY

As the Retail Operations Lead, you are ultimately responsible for the front-facing customer experience. Triaging and booking repairs and appointments, selling retail products and meeting sales targets, training and supervising CSRs, and ensuring this experience is consistent for our customers.

Key Priorities:

• Opening and closing retail store.
• Performing Cash in/out.
• Assisting & Triaging customers:
• Booking in Repair Tickets and Tech Support appointments
• Selling retail product and processing customer device trade-ins
• Organizing Morning Meetings with the Service Lead to update staff on new products, trends, reporting results, new or updated SOPs, or any other relevant information needing to be shared with the team.
• Maintaining the showroom cleanliness, design/layout, signage, product placement, etc.
• Building POs for retail product needing to be restocked.
• Ensure that devices for sale on the showroom floor are updated with labels, proper information, and prices.
• Performing regular inventory and cycle counts of retail product.
• Analyzing Sales Trends, excess inventory, and producing Store Sales or Clearance on product based on findings.
• Processing RMAs on any defective retail product.
• Manage in store video and social media templates
• Send out regular (weekly/monthly) Newsletters

Thanks for reading! Again, if you’re interested in applying, please include a cover letter indicating your direct experience. As a bonus to show me that you are serious and read this, tell me about your favourite movie and why.
Job Type: Full-time
Pay: $17.00-$20.00 per hour
Expected hours: 40 per week

Ability to commute/relocate:

• St. Albert, AB T8N 3V4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you speak and write English at a professional level (10 years or more?)
• Do you have reliable transportation?

Experience:

• Inventory management: 1 year (required)
• Customer Service: 1 year (required)
• Digital marketing: 1 year (preferred)
• Retail management: 1 year (required)

Work Location: In perso

Please refer the Job description for details