Retail Operations Manager (Area Block Manager) at H&M Group

City of Zagreb, , Croatia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Sales Strategy, Profit Maximization, Customer Experience, Crisis Management, Team Development, Performance Management, Communication, Organizational Skills, Time Management, Commercial Vision, Flexibility, Creativity, Proactivity, Decision Making, Customer Focus

Industry

Retail

Description

Job Description WHAT YOU’LL DO As Retail Operations Manager (Area Block Manager), you will report to Area Manager, and you will implement together, Company’s strategy and goals in area of Croatia, Albania & Kosovo. You will take part in setting a strategy in line with country goals to maximize Sales and Profit in your Area. Together with the Area team, you will support the store teams to create the best shopping experience, always meeting the expectations of customers and colleagues, as well as following H&M procedures and standards, will be a given for you. You will work with succession planning, talent, leadership development and structured performance management for your Store Managers based on results, values and leadership. You will: Regularly analyze and follow up your Area’s Sales & Profit KPIs and take actions accordingly to maximize results. Ensure that Stores’ scheduling maximizes conversion within the frame of the hours plan, together with the Area Controller. Prioritize actions that have a clear impact on selling together with the Area Team. Work collaboratively with other stakeholders and Area Team on store operations, store layout, and product range optimization to improve overall efficiency and customer experience. Monitor competitor landscape, potential risks, threats, and opportunities and together with relevant Support Office functions take actions accordingly. Actively involved in crisis management related to the stores of your area. Collaborate with Area HR to build and develop great teams. Focus on succession planning, talent and leadership development, and structured performance management aligned with results, values, and leadership principles. WHO YOU’LL WORK WITH As Area Block Manager, you will play a vital role within the Area Team for Croatia, Albania, and Kosovo. Working closely with the Area Manager, you will collaborate on setting strategic goals for your area. You will support and coach Store Managers to maximize profitability in your area while ensuring compliance with employee relations, legal requirements, and H&M policies. Alongside the Area Team, you will implement initiatives to boost profit, maintaining a balance between long and short-term planning. WHO YOU ARE We are looking for people with… Minimum 3+ years’ experience in a leadership role with proven delivery of business results Strong commercial vision to set a strategy to maximize sales and profitability in your area Fluent knowledge of English, spoken and written And people who are… Creative, flexible, open-minded and easily to adapt to changes Clear and inspiring in communication with excellent organizational and time management skills Result driven and able to drive goals forward with a proactive mindset Strong in customer focus, with an omni service-oriented mindset, and the ability to set clear priorities, making courageous decisions when necessary WHO WE ARE H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make. We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. WHY YOU’LL LOVE WORKING HERE At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. 10% staff discount in all H&M brands Warm meal allowance H&M Incentive share scheme - HIP. Learn more about the program here. Retirement Award Extensive internal training and onboarding program Possibility of growing within the company (over 70% of our recruitment processes are internal) Hybrid work model JOIN US Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are. This is a full-time role based in Zagreb, Croatia. The Block Area Manager reports to the Area Manager for Croatia, Albania and Kosovo. Apply by sending in your CV in English as soon as possible, but no later than 31st of October. Due to data policies, we only accept applications through career page. Take the next step in your career together with us. The journey starts here. *We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.

Responsibilities

As a Retail Operations Manager, you will implement the company's strategy and goals in Croatia, Albania, and Kosovo, focusing on maximizing sales and profit. You will analyze sales KPIs, support store teams, and collaborate with the Area Team to enhance store operations and customer experience.