Retail Operations Manager at Arlington Heights Chrysler Jeep Dodge Ram

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

100000.0

Posted On

06 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail management, P&L management, Multi-unit leadership, Financial acumen, Data-driven decision making, KPI management, Team development, Cannabis compliance, Inventory management, Customer retention, Strategic planning, Operational excellence, Budgeting, Forecasting, Loss prevention, Merchandising

Industry

Description

Position Summary The Retail Operations Manager is the single point of accountability for performance across two retail locations. This role has full P&L responsibility, revenue growth, operational execution, and team performance while building scalable systems that improve customer lifetime value (LTV) and reduce customer acquisition cost (CAC). This is a hands-on leadership role requiring strong financial acumen, data-driven decision-making, and the ability to execute at both a strategic and store level. The ideal candidate combines analytical thinking with operational discipline to drive consistent growth, profitability, and brand excellence. Key Responsibilities Multi-Unit Leadership ● Oversee daily operations across two retail locations ● Lead, coach, and develop store managers and frontline teams ● Establish clear KPIs, accountability systems, and performance standards ● Ensure consistency in execution, culture, and customer experience Financial Ownership (P&L Accountability) ● Own full store-level P&L across both locations ● Drive revenue growth while protecting and improving margins ● Manage labor efficiency, operating expenses, and profitability ● Build and execute budgets, forecasts, and financial plans ● Analyze weekly/monthly performance and implement corrective actions Data, Reporting & Analytics ● Build and manage reporting systems across sales, labor, and customer behavior ● Own KPI dashboards and reporting cadence (daily/weekly/monthly) ● Translate data into actionable insights and decisions ● Identify trends, risks, and growth opportunities ● Partner with ownership on data-driven strategy Revenue Growth & Customer Strategy ● Develop strategies to increase: ○ Revenue ○ Average ticket size ○ Conversion rate ○ Customer retention ● Design and implement loyalty programs to drive repeat business ● Improve LTV while optimizing CAC ● Identify promotions, partnerships, and growth opportunities ● Collaborate with marketing on campaigns and pricing strategy Brand & Merchandising Execution ● Ensure premium and consistent brand presentation ● Oversee merchandising, product placement, and sell-through optimization ● Maintain clean, compliant, and elevated retail environments Team Development & Culture ● Recruit, train, and develop high-performing store leaders ● Build a performance-driven, accountable culture ● Conduct performance reviews and ongoing coaching ● Oversee scheduling, staffing models, and labor planning Compliance & Operational Excellence ● Ensure compliance with California cannabis regulations ● Maintain inventory accuracy and operational controls ● Oversee loss prevention and shrink management ● Develop and improve SOPs and operational systems KPIs & Performance Metrics ● Revenue growth (monthly & quarterly) ● Gross margin and net income performance ● Store-level EBITDA ● Labor % to revenue ● Inventory accuracy and shrink ● Customer retention and repeat purchase rate ● Loyalty program performance (LTV growth) ● CAC efficiency ● Customer satisfaction metrics Note: Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by any person authorized to give instructions and/or assignment(s). All listed items are essential functions and requirements of the position, and are subject to possible modification for reasonable accommodations for individuals with disabilities. What Success Looks Like ● Both stores consistently meet or exceed revenue and profitability targets ● Decisions are driven by clear, reliable data ● Loyalty programs increase repeat customers and LTV ● CAC is optimized and marketing is efficient ● Store managers operate independently within strong accountability systems ● Brand experience is premium, consistent, and scalable ● Operations are efficient, compliant, and continuously improving Qualifications ● 5+ years of retail management experience ● 2+ years managing multiple locations preferred ● Strong financial acumen with proven P&L ownership ● Advanced analytical and reporting capability ● Experience with loyalty/retention programs preferred ● Cannabis retail experience strongly preferred ● Proven ability to drive revenue growth and develop teams ● Highly organized, KPI-driven, and systems-oriented Requirements: ● Must be 21 years of age. ● Available and willingness to work flexible onsite hours, including evenings, weekends, and on-call shifts to meet business needs/production demands. ● Must have reliable transportation. ● Ability to stand for extended periods, sit for extended periods and continuous mobility and repetitive movements to stoop, kneel, and/or crouch on a daily basis. ● Manual dexterity and coordination. ● Occasionally lift and carry packaging supplies or equipment (typically up to 30 pounds). ● Sedentary Work: Ability to hear and respond to phone calls, meetings, and communications. Equal Employment Opportunity Statement: Kush Alley, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Maven Genetics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected by the laws or regulations in the locations where we operate. Job Type: Full-time Pay: $80,000.00 - $100,000.00 per year Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Employee assistance program Work Location: In person

Responsibilities

The Retail Operations Manager is responsible for the full P&L, operational execution, and team performance across two retail locations. This role involves driving revenue growth, managing budgets, and ensuring compliance with cannabis regulations while building scalable systems.