WHO WE ARE:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

MAJOR ACCOUNTABILITIES:

• Drive profitable top-line growth by integrating new store units and maintaining existing business according to the strategic plan.
• Ensure a consistent New Balance experience across all store formats – flagship, experience, lighthouse, and outlets.
• Build credible and effective working relationships across the wider business to facilitate the smooth operations of the retail business.
• Embody New Balance’s core values of total customer satisfaction, teamwork, and integrity, driving these principles through the retail business.
• Act as a key connection between Store Teams and Corporate Headquarters, ensuring alignment with company philosophy and strategies.
• Oversee and lead the Training function and Operations Lead, ensuring structured operational training, development, and best practices across all stores.
• Accountable for overseeing Profit and Loss for all stores in EMEA, tracking metrics like Profit, Sales, Conversion, Shrinkage, Units Per Transaction, and Average Sale.
• Responsible for sales forecasts and budget plans for stores, ensuring financial targets are met.
• Lead the Retail innovator by developing and implementing written policies, procedures, and systems for all store operations, such as cash handling, inventory control, accounting, security, POS training, and product training, following global NB standards.
• Ensure effective day-to-day store operations across the region by providing clear direction to and management of the Operations Lead and Store Operations Team, ensuring compliance with retail operations standards.
• Prioritise customer service excellence through structured training programs and team development initiatives.
• Lead recruitment and onboarding for new store associates as part of overall store development plans, while also supporting regional managers with team recruitment and headcount planning.
• Work closely with the HR Business Partner with a strong focus on talent development, succession planning, and risk management for key positions.
• Provide coaching and mentorship to the retail team, developing and guiding them whilst acting as a role model for future talent.
• Ensure facilities management and health & safety compliance for each store working in partnership with the facility and H&S manager.
• Plan and execute new store Grand Opening events, collaborating with all areas of the business.
• Cross-functional collaboration, including:
• EMEA Store Development Manager – Supporting the rollout of new stores.
• Merchandising Team – Seasonal merchandising plans, buys, and markdown strategies.
• Marketing Team – Alignment on the marketing calendars, media planning, and retail campaigns.
• HR – People performance, development, and workforce planning.
• IT – Supporting the Technology Roadmap for store operations.
• Loss Prevention & Finance – Ensuring compliance through regular store audits.
• Health & Safety – Overseeing new store openings and addressing audit findings.

REQUIREMENTS FOR SUCCESS:

• Proven experience in a retail operations management role gained from working within Europe.
• Results driven leader – good judgement, able to make sound decisions, take accountability, drives self and others to succeed.
• Proven people management skills – driving performance through people, setting a higher standard.
• Able to prioritise workload, plan effectively and multitask with strong attention to detail.
• Highly collaborative with the ability to build relationships, influence, and work cross-functionally.
• Excellent communicator including both written and verbal including presentations to larger audiences.
• Able to manage in a constantly changing environment and lead any change within the retail team.
• Purposeful and passionate leader.
• Able to travel UK and Europe on a regular basis.
• Fluency in English is essential and other European languages would be advantageous.
• Highly numerically inclined and able to assimilate data quickly and accurately.

Please refer the Job description for details