Retail Operations Manager at Fanatics

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Operations, Event Management, Inventory Management, Customer Service, Sales Strategies, Visual Merchandising, Sustainability, Project Management, Team Leadership, Relationship Building, Feedback, Process Improvement, Merchandising, Driving License, Travel, Collaboration

Industry

Manufacturing

Description

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. ROLE OVERVIEW You will be responsible for leading Fanatics International Retail and Event operations in Australia for the AFL, NRL, NZR, UFC and in future we will be executing NFL and RWC. KEY RESPONSIBILITIES Lead a high-performing team, including retail operations staff and on-the-ground team members. Event execution – bump in and set up / event management / pack down - bump out- Oversee aspects of retail event operations, ensuring efficient inventory management, assist staffing, engaging visual merchandising, and exceptional customer service. Assist in the implement of operational strategies to maximise efficiency, productivity, and profitability across all retail partner functions. Execute sales strategies to meet revenue targets and drive business growth, ensuring success across retail stores. Manage stock preparation and planning, including pre-and post-event activities, and oversee 3PL replenishment and processes. Lead department sustainability strategy and initiatives Working with Buying and Merchandising to develop a best-in-class product strategy across both licensed and Fanatics product. Work with supporting contractors to deliver on budget, on time, every time Drive KPI’s including conversion and AOV Ensure fans feel immersed into the relevant right holder’s desired experience Maximise sales through effective management of your onsite teams Deliver first class visual merchandising in your store and consistently do so during the events This is a hands-on role, and the manager will have the opportunity to oversee and participate to some of the physical build pre-and post-event WHAT YOU BRING TO THE TEAM Ability to travel to multiple retail and event venues, so a driving license and car is required Experience working in major sporting events and on-site retail programs Confident, bold, humble well presented & puts the team first Live and breathe the values and culture, but be able to grow and develop them Merchandising and layout experience Project management and store openings desirable Able to travel interstate for prolonged periods, this of course includes weekends Builds and sustains excellent relationships with external promoters, contractors, and internal stakeholders Confident yet measured in offering feedback to colleagues and senior leadership teams Builds effective routines and processes that deliver consistency across our operations and units, and engages colleagues through the process At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together. WHAT IS IN IT FOR YOU Culture: Join a team here you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape our culture that celebrates both individual and team successes. Benefits: At Fanatics, we’re dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.

Responsibilities

Lead the retail and event operations for Fanatics International in Australia, ensuring efficient execution and management of retail events. Oversee inventory management, staffing, visual merchandising, and customer service to maximize sales and profitability.