Retail Operations Manager
Location: Mississauga, ON (with regional travel)
Department: Sales
Employment Type: Continuing Full-Time
Reports to: Vice President, Sales
Direct Reports: Retail Clerks (Mississauga), Retail Store Managers (Network Wide)
At Goldline Curling, we’re passionate about the sport and the community behind it. As we continue to grow, we’re looking for a Retail Operations Manager to help ensure operational consistency, staff development, and community engagement across our Canadian retail locations.
Based at our Mississauga store, this full-time role combines in-person and virtual support to drive alignment and performance excellence throughout the retail network. The Retail Operations Manager provides hands-on assistance to store managers and retail staff, particularly when they are carrying out procedures that are infrequent or unfamiliar, and actively troubleshoots day-to-day operational challenges. They also contribute to strategic initiatives that enhance Goldline’s visibility and involvement within the Greater Toronto Area curling community.
What You’ll Do

• Provide leadership in delivering high-quality customer experiences across Goldline’s retail network, using the Mississauga store as a model of service excellence.
• Maintain a strong and visible leadership presence at the Mississauga retail location, offering hands-on support as needed.
• Collaborate with Goldline’s management team to design and implement system-wide improvements in training, operational processes, and merchandising standards.
• Monitor and report on customer experience trends and operational issues to inform management decision-making.
• Foster a supportive, inclusive workplace culture that reflects Goldline’s commitment to community and excellence in curling.