Key duties and responsibilities

- Manage key client relationships with regular communication, scheduled meetings and reporting to the General Manager

- Drive efficiencies of service operations to deliver profitable performance and assist in the development of new revenue streams

- Oversite of and management of the service operations planning to service the Company contracts and client requirements

- Provide leadership to support a customer service culture to deliver best practice outcomes in all areas of the business.

- Manage all workplaces according to regulatory compliance measures and ensure adherence to the Safety Management System

- Be conversant with legislative requirements of the industry and assist in ensuring compliance

- Manage staff to deliver high performance outcomes, whilst fostering a positive and professional service orientated workplace

- Supervise operational staff at Kununurra (and remote bases as required)

- Execute entrepreneurial activity to deliver new business and drive efficiencies from assets and human resources

- In consultation with the General Manager, ensure the service standards are met by managing the maintenance of the helicopter fleet in a manner that provides for maximum asset availability, coordinated completion of scheduled maintenance, maximum utilization of engineering personnel and development of contingency plans at times of unscheduled maintenance requirements

About You

- Extensive aviation and service operations management experience

- Considerable experience in a senior operations or management role within aviation or a related industry

- Excellent levels of attention to detail, organisation and time management skills with a demonstrated ability to complete multiple tasks concurrently and efficiently

- Excellent interpersonal skills with the ability to effectively communicate confidently and positively with a wide range of stakeholders, clients, and staff

- Effective negotiation skills with the ability to convey complex and technical information ensuring understanding and relevance to audience

- Act with integrity, honesty and respect at all times with well-developed problem solving skills and a high level of initiative

- Ability to work in, foster and positively contribute to a team setting

- Ability to effectively handle challenging and stressful situations with multiple and sometimes conflicting priorities

- High personal/work standards at all times when representing the Company

- Display openness to seek and embrace positive change

- Computing skills commensurate with the role including Takeflite and Air Maestro (or similar), Microsoft Office and relevant flight planning programs

- A tenacious attitude to completion of tasks to a high standard

- Ability to handle confidential material responsibly