Retail Operations Manager, Korea at Fiskars Group

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

0.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Operations, Sales Performance, Customer Experience, Strategic Planning, Key Account Management, Promotional Planning, Performance Analysis, Commercial Negotiations, Market Research, Inventory Management, Team Training, Communication Skills, Analytical Skills, Organizational Skills, Microsoft Office, Fluency In Korean

Industry

Manufacturing

Description

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! RETAIL OPERATIONS MANAGER, KOREA OUR ROLE Royal Copenhagen is looking for a Retail Operations Manager to join our team in Korea. This key role will lead all aspects of our department store distribution network, driving sales performance and ensuring an exceptional customer experience. You will oversee strategic planning, store operations, and key account management while working closely with Sales, Marketing, and Visual Merchandising to strengthen our brand presence. Reporting to our Sales Manager, Korea, this role will be based at our office in Seoul. WHAT YOU’LL DO As our Retail Operations Manager, you will manage the full scope of department store operations in Korea, from negotiating new store opportunities to optimising sales performance. You will lead promotional planning, analyse results, and ensure operational excellence across our retail network. Manage department store distribution, including negotiations for new openings, renovations, locations, margins, and entry or exit terms Set sales targets, build achievement plans, and oversee execution through promotions, VIP events, and campaigns Collaborate with store and branch teams to maximise brand visibility through advertising and marketing channels Monitor product performance, identify trends, and take action on best and worst sellers Deliver training and guidance to store teams to enhance customer experience and build lasting relationships Conduct market research to track industry trends and competitor activity, adjusting strategies as needed Manage store inventory levels, product condition, and display compliance with brand standards Oversee HR matters for directly employed store staff, implementing motivation plans to achieve sales goals WHO YOU ARE You bring more than 5 years of retail operations experience, ideally within the consumer goods industry and with department store expertise. Commercially minded and results driven, you combine strong planning and analytical skills with the ability to build lasting brand affinity. Proven track record of delivering sales targets and managing retail operations in a fast-paced environment Strong understanding of the retail business, preferably with department store experience Skilled in sales planning, performance analysis, and commercial negotiations Advanced proficiency in Microsoft Office, especially Excel Excellent communication and influencing skills, with the ability to collaborate across teams Highly organised, disciplined, and able to work under pressure Bachelor’s degree in Business Administration or a related field Full fluency in Korean required. Fluency in our global working language, English, highly preferred START YOUR JOURNEY WITH ROYAL COPENHAGEN We are eagerly awaiting your application. We review applications on a continuous basis, so please submit your CV in English today. A cover letter is not required, your application is enough indication of your interest. We are committed to protecting your personal data, so we only accept applications through our career website. Last day of application: 2025-11-28 ***** At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team: Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors. Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region. Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life. Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential. Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets. Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued. Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company. Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands. Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate. ***** Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million. Read more: fiskarsgroup.com Pioneering design to make the everyday extraordinary Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2024, Fiskars Group’s global net sales were EUR 1.2 billion and we had close to 7,000 employees. We have two Business Areas (BA), Vita and Fiskars. BA Vita offers premium and luxury products for the tableware, drinkware, jewelry and interior categories. Its well-known brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2024, BA Vita’s reported net sales were EUR 605 million. Already 50% of BA Vita’s net sales comes from direct-to-consumer sales, comprising approximately 500 stores and approximately 60 e-commerce sites. BA Fiskars consists of the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2024, BA Fiskars’ net sales were EUR 547 million. Read more: fiskarsgroup.com

Responsibilities

The Retail Operations Manager will lead all aspects of the department store distribution network in Korea, driving sales performance and ensuring an exceptional customer experience. This includes managing store operations, strategic planning, and collaborating with various teams to strengthen brand presence.