As the Operations Manager it is your job to:

• Be accountable for the end to end process of all operations within store, ensuring appropriate resource to deliver routines to the highest standard
• Continually identify, develop and mentor talent across the store and wider region that creates a pipeline of successors
• Continuously build capability of the Management team through stretching their accountability, and creating a plan for development areas
• Work in partnership with the People Manager to embed a culture of being comfortable with change across the store and supporting Managers to do the same
• An expert in safe and legal, ensuring all departments and colleagues are compliant with food safety laws
• Support Managers with forward-thinking action plans for their departments to increase performance
• Contribute to the development of the annual Store plan by having a commercial mindset to identify opportunities which will maximise performance
• Use freedom within the framework to develop local ideas to exceed sales targets and drive performance whilst motivating colleagues
• Build relationships with all key stakeholders in order to involve the right people to deliver continuous improvements that benefit the customer
• Lead by example to deliver exceptional standards and performance across the store whilst focusing most on what matters most for customers
• Oversee all processes in store which affect availability of products for our customers whilst building the capability of the Management team to feedback to the respective business areas to continuously improve customers experience
• Make time to understand from customers directly how we can improve our daily offer and build their feedback into improvement plans and work with central teams to provide insight and opportunity to continually improve the service we offer
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