Retail Operations Manager at Richemont

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Retail Operations Management, Client Service, Project Management, Vendor Management, Budget Management, Team Leadership, Training, Analytical Skills, Interpersonal Skills, Digital Tools Integration, Compliance Management, Operational Excellence, Luxury Sector Experience, Communication, Collaboration, Detail Orientation

Industry

Retail Luxury Goods and Jewelry

Description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. YOUR MISSION: The Retail Operations Manager secures flawless day-to-day boutique operations to deliver an elevated Cartier client experience. The role leads the deployment of HQ-driven global projects, adapts them to the specificities of the Korean market, and ensures project follow-up and implementation. It upholds the Maison’s standards of luxury and efficiency, enabling boutiques to focus on clienteling and sustainable sales performance. HOW WILL YOU MAKE AN IMPACT? KEY RESPONSIBILITIES Boutique Operations and Compliance Management Monitor all group and brand guidelines maintained by boutiques coordinating with Richemont ICS and Security Teams Maintain the group's high standards of boutique operations, client service level, and boutique maintenance Monitor BTQs to adapt operation policies in line with HQ's guidelines Manage vendors, orders, and invoices within budget & respect of purchasing process in local Lead and oversee the daily administrative support for the retail boutique In charge of flagship store operations' excellence Stock loss follow-ups such as incident reports and stock adjustment CAPEX and BTQ operation budget Management Lead Retail Transformation Projects Implementation of retail transformation projects for operational excellence Holds regular meetings to lead various retail transformation projects Share best practices and encourage boutique teams to deliver results Implement various digital tools and integrate them into various commercial activities Support Boutique Projects Prepare and manage retail projects: BTQ opening, closing, renovation, support pop-up/in events, including preparation of related documents Collaborate with related departments to lead projects (Marketing, VMD, Communication, etc.) Coordinate the construction and maintenance issues with related internal teams and the boutiques Lead Global Projects Prepare and execute HQ project, and follow up based on BTQ’s feedback Apply the BTQ’s situation to project implementation and discuss appropriate solutions with the HQ team Collaborate with other teams to ensure successful project implementation People Management Provide operations training to all boutique staff regarding boutique operations policies Manage newcomers' training Lead the three direct reports (2 Retail operations coaches and 1 Retail Operations Project Manager) Manage BTQ’s operation team (BTQ admin) and develop team’s capabilities HOW WILL YOU EXPERIENCE SUCCESS WITH US? KEY COMPETENCIES & QUALIFICATIONS Bachelor’s degree or above Min. 12+ years of experience in retail operation management, retail management, preferably in the luxury sector Excellent analytical skills and understanding of retail productivity levels Business English language skills are necessary Possesses strong meticulous and detailed follow-up skills Open minded and Teamwork oriented mindset Excellent interpersonal skills to handle both internal, transversal, and external stakeholders SAP preferred, Excel and PPT skill is must #Richemont #WeCraftTheFuture In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.

Responsibilities

The Retail Operations Manager ensures smooth daily operations of boutiques and leads the implementation of global projects tailored to the Korean market. They uphold luxury standards and support boutique teams in achieving sustainable sales performance.