Retail Operations Supervisor at Staples Canada

Cold Lake, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Operational Excellence, Merchandising, Freight Flow, Promotions, Cash Office Administration, Reporting, Keyholder, Training, Coaching, Visual Merchandising, Stock Levels, Sales Trends, Health & Safety, Communication, Prioritization

Industry

Retail Office Equipment

Description

Some of what you will do As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards. Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store. Specifically, you will * Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available. * Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence. * Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture. * Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly. * Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment. * Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management. Some of what you need * 3+ years of prior customer service experience in retail is required. * 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets. * Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills. * Strength and keen eye for visual merchandising. Some of what you will get * Associate discount * Health and Dental benefits * RRSP/DPSP * Performance bonuses * Learning & Development programs * And more... We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Responsibilities

The Retail Operations Supervisor will drive sales and operational excellence by leading customer engagement, modeling selling behaviors, and ensuring associates meet service expectations. This role involves supervising all operational aspects including merchandising, freight flow, promotions, and handling weekly cash office administration and reporting.