WHO We ARE: We are Beyond Wireless, an independently owned, authorized Rogers and Fido Dealer and communications solutions provider. With a dynamic business division and 56 retail locations, we are continuously looking for more opportunities to expand. While we are incredibly passionate about making more possible through connectivity, we are obsessed with supporting growth, development and greatness through people and partnership. Our team is collaborative, nimble, and eager to identify and embrace opportunities: driving growth, development, and success.
WHAT We NEED: We are currently seeking a Retail Operations Support Specialist to join our team.
The Retail Operations Support Specialist is focused on providing remote operational assistance to our retail locations across Ontario and Eastern Canada. Based in Sudbury, ON, the successful candidate will help ensure the smooth functioning of store operations, technical troubleshooting, and process optimization.

WHY You Want the ROLE - YOU GET TO:

• Provide remote support to 56 retail locations across Ontario and the East Coast.
• Troubleshoot technical issues related to store hardware, software, and systems to minimize disruptions.
• Assist store teams with inventory management, stock replenishment, and logistical support through remote communication.
• Support the implementation and monitoring of operational procedures to ensure regulatory compliance and company standards.
• Coordinate with vendors, service providers, and internal teams to resolve operational challenges efficiently.
• Maintain detailed documentation of support activities, issues, and resolutions for ongoing process improvement.
• Contribute to continuous improvement initiatives aimed at enhancing retail operations remotely.

WHAT YOU Bring:

• Strong troubleshooting and technical problem-solving skills.
• Excellent organizational and time-management abilities.
• Proactive, detail-oriented, and resourceful with a focus on operational efficiency.
• Effective communication skills, both written and verbal, for remote support.
• Ability to work independently, manage multiple priorities, and adapt to a dynamic environment.
• Prior experience in retail operations or technical support is a plus.

• Provide remote support to 56 retail locations across Ontario and the East Coast.
• Troubleshoot technical issues related to store hardware, software, and systems to minimize disruptions.
• Assist store teams with inventory management, stock replenishment, and logistical support through remote communication.
• Support the implementation and monitoring of operational procedures to ensure regulatory compliance and company standards.
• Coordinate with vendors, service providers, and internal teams to resolve operational challenges efficiently.
• Maintain detailed documentation of support activities, issues, and resolutions for ongoing process improvement.
• Contribute to continuous improvement initiatives aimed at enhancing retail operations remotely