WHO We ARE: We are Beyond Wireless, an independently owned, authorized Rogers and Fido Dealer and communications solutions provider. With a dynamic business division and 56 retail locations, we are continuously looking for more opportunities to expand. While we are incredibly passionate about making more possible through connectivity, we are obsessed with supporting growth, development and greatness through people and partnership. Our team is collaborative, nimble, and eager to identify and embrace opportunities: driving growth, development, and success.
WHAT We NEED: We are currently seeking a Retail Operations Support Specialist to join our team.
The Retail Operations Support Specialist is focused on providing administrative and operational support to our retail locations across Ontario and Eastern Canada. Based in our head office, the successful candidate will help ensure smooth day-to-day operations, efficient communication with stores, and effective coordination of processes and procedures

WHY You Want the ROLE - YOU GET TO:

• Provide administrative and operational support to 56 retail locations across Ontario and Eastern Canada.
• Basic troubleshooting of technical issues related to store hardware, software, and systems to minimize disruptions.
• Coordinate with vendors, service providers, and internal departments to resolve operational challenges.
• Assist store teams with hardware management, and logistical coordination.
• Support the implementation and monitoring of operational procedures to ensure compliance with company standards and regulatory requirements.
• Prepare and maintain accurate documentation, reports, and records to support decision-making and process improvement.
• Contribute to continuous improvement initiatives aimed at enhancing retail operations and overall efficiency.

WHAT YOU Bring:

• Strong troubleshooting and basic technical problem-solving skills.
• Excellent organizational and time-management abilities.
• Proactive, detail-oriented, and resourceful with a focus on operational efficiency.
• Ability to work independently, manage multiple priorities, and adapt to a dynamic environment.
• Effective communication skills, both written and verbal.
• Prior experience in retail operations or technical support is a plus.

• Provide administrative and operational support to 56 retail locations across Ontario and Eastern Canada.
• Basic troubleshooting of technical issues related to store hardware, software, and systems to minimize disruptions.
• Coordinate with vendors, service providers, and internal departments to resolve operational challenges.
• Assist store teams with hardware management, and logistical coordination.
• Support the implementation and monitoring of operational procedures to ensure compliance with company standards and regulatory requirements.
• Prepare and maintain accurate documentation, reports, and records to support decision-making and process improvement.
• Contribute to continuous improvement initiatives aimed at enhancing retail operations and overall efficiency