JOB INTRODUCTION

As a Retail Operations Analyst, you will process, analyse and interpret data to support the retail teams to create effective decision making and problem solving.

As a Retail Operations Analyst you will:

• Effectively analyse sales performance, customer and cost metrics using data to support teams to create effective decision making and problem solving
• Liaise with key stakeholders and produce event guidelines and comparative analysis for key trading events, from CCE, sale, to new space / brand launches.
• Propose and implement initiatives to improve the customer experience whilst driving efficiencies. Coaching our teams to think differently about ways of working and making operational excellence the norm
• Build a strong working relationship with the WFM analysts. Collaborating to ensure that data supports scheduling efficiency and optimisation to allow teams to provide the best customer experience
• Analyse and visualise data to give recommendations to key stakeholders. Utilising data to create a story / opportunity to better manage time and processes, allowing for retail teams to focus on customer and team
• Understand the needs of stakeholders and use data to allow them to articulate/ prove what they are trying to achieve. Take an idea and make it happen with recommendations

Please refer the Job description for details