Retail Parts Sales Advisor/Parts Advisor at Abdul Latif Jameel Company Limited

Makkah Al Mukarramah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

10 Oct, 26

Salary

0.0

Posted On

12 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Time Management, Active Learning, Stress Tolerance, Problem Sensitivity, Sales Techniques, Customer Needs Assessment, Credit Sales, Inventory Management, Invoicing, Customer Satisfaction, English Proficiency, Arabic Proficiency

Industry

International Trade and Development

Description

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region. Our businesses represent some of the world’s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners’ needs has driven our success. From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region. Applying our vast experience in the automotive sector, we’ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the ‘infrastructure of life’ in the MENAT region. Financial Job Dimensions Degree of supervision General supervision over operational activities Level of Authority General Authority over daily functional operation Purpose of the Job Assist in the sales functions for the assigned specific portfolio by delivering sales strategies. Adheres to the company mission, vision and values by following the application of a standard operating procedures. Responsible for the delivery of the specific portfolio goals by direct engagement with customers to achieve targets as required by the specific portfolio Key Accountabilities: Description Ensure that the specific portfolios of business performances are met by following stipulated action in conjunction with the portfolio management. Ensure sustainable sales growth to help the management determines the market size and potential of the customer Apply the Manual of Authority that related to discount percentage Ensure on time and prompt delivery of parts to the end-users Apply Jameel Standard that related to part advisor job Provide efficient service through Guest First mindset and performing essential obligations Key Accountabilities: Performance Indicators Sales Target (net sales) Revenue Discount Compliance Jameel Standard Customer Satisfaction Major Activities 1 Executes daily parts sales activities and efficient sales process by engaging and coordinating business plans determined by the specific portfolio management by following standard sales procedures. 2 Performs parts sales activities to ensure that the specific portfolios of business performances are met by following stipulated action in conjunction with the portfolio management, whenever required. 3 Execute established credit sales criteria to ensure sustainable sales growth to help the management determines the market size and potential of the customer. 4 Responsible in identifying and meeting customer needs and ensuring customers are satisfied by providing efficient service through Guest First mindset and performing essential obligations as per the contract of employment. 5 Coordinates with the Parts Manager and Parts Supervisor in arranging field visitations to customers to generate revenue as per the required performance of essential obligations to ensure customers satisfaction and retention. 6 Attends dialogue with Parts Sales team to review and discuss sales target issues, customer complaints and improvement opportunities through regular team meetings. 7 Receives customer complaints and elevate unsettled issues that require support from the Parts Sales team to maintain customer satisfaction. 8 Meet with the direct manager for updates on product knowledge through regular discussion and sharing information to enhance confidence and performance. 9 Follow up with Accessories Department on additional accessories requested by the customers through working closely with the accessory salesman to satisfy customer demands. 10 Assist in the year end stock taking activities and ensure that they are done as per laid down processes and are completed on specified time to ensure on time and prompt delivery of parts to the end-users. 11 Coordinate the invoicing and payments process by following to the standard operating procedures in order to complete the transactions in accurate and timely manner. 12 Send Parts Sales or Credit invoice to Parts Supervisor for immediate release of required spare parts to the customer or guest. Job Context This job requires knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. This job requires knowledge of principles and methods for showing, promoting, and selling products. This includes product demonstration, sales techniques, sales control systems and Saudi Automotive Industry. This job requires basic knowledge of Accounting and Financial principles and procedures. This job requires knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. This job requires knowledge in cut off time and Parts arrival time. Framework, Boundaries & Decision Making Authority This job requires following correct execution of discount policy. This job requires following correct execution of return invoice policy. This job requires following Ministry of Commerce regulations. Organizational / Functional Strategic Focus This job has a direct impact on Retail strategy by delivering Spare Parts strategies. This job holder is responsible for the delivery of Parts’ goals by direct engagement with customers to achieve targets. Minimum Qualifications Minimum Diploma in Sales or Equivalent. Minimum Experience Preferred 1 year experience in Sales. Job-Specific Skills Time Management. Active Learning. Stress Tolerance. Achievement/Effort. Problem Sensitivity. Sales Related Skills. Languages Arabic / English Speaker. Special Certifications / Membership Competencies Ensures Accountability (Individual Contributor)Plans & Aligns (Individual Contributor)Focuses on the customer (Individual Contributor)Learns Through Reflection (Individual Contributor)Fosters Collaboration (Individual Contributor)Why Work for Us? With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia. Our values guide the way we work with our business partners, within our communities, and with each other. Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

Responsibilities

Execute daily parts sales activities and engage with customers to achieve specific portfolio targets and revenue growth. Coordinate with management and other departments to ensure prompt delivery of parts and high levels of customer satisfaction.