Retail Parts Team Lead at Colton RV & Marine

City of North Tonawanda, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

20.5

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, RV Parts Knowledge, Marine Parts Knowledge, Product Demonstration, Parts Ordering, Inventory Management, Training And Coaching, Vendor Collaboration, Sales, Communication, Rapport Building, Computer Skills, POS Systems, Scheduling, Customer Delivery

Industry

Automotive

Description

Description If you’re the kind of person who thrives on helping customers, leading a team, and bringing products to life through hands-on knowledge, this is your opportunity to step into a role where no two days are the same. As a Retail Parts Team Lead, you won’t just sell parts; you’ll be the go-to expert, the coach, and the driving force behind an exceptional customer experience. From guiding customers through their RV and Boat needs to training and inspiring your team, you’ll play a key role in creating confident buyers, stronger teammates, and unforgettable delivery experiences. Essential Functions Assist in retail customer purchases Expert knowledge of RV and Marine Parts and Accessories, their features, functions, benefits, and general installation techniques Ability to show and demo all types of RV’s and Boats Ability to provide substitute parts information for obsolete/upgraded parts based on experience Understand customer requests for parts; provide parts information and prices using service manuals, reference materials, and the computer Ensure customer satisfaction through efficient and timely processing of parts orders within the guidelines of company policies and procedures, and by checking parts availability Verify prices and enter orders into the computer Responsible for following up on back orders by checking with other parts personnel and sources to determine the status of orders and provide quality updates to customers Responsible for training employees on how to show and demo all types of RV’s Collaborate with vendors to schedule product and sales trainings Create and help to lead a product and sales training schedule for camping advisors Distribute DRP’s to Camping Advisors promptly Coach and instruct camping advisors on the DRP process Work hand in hand with the Back Counter Parts Team Lead for day-to-day operations and scheduling Customer Delivery & Experience Greet and check in customers when they arrive to take ownership of their RV or Boat, ensuring a professional, friendly, and welcoming experience. Confirm that all “We Owe” items, accessories, and delivery details are prepared and ready. Partner with sales, service, and detail departments to ensure the unit is delivery-ready. Serve as the point of contact during the delivery appointment, helping customers feel confident and cared for. Ask customers for a Google Review at the conclusion of their delivery, explain its importance, and make the process easy. Track reviews and report results for bonus eligibility. Requirements Sales or Service experience in RV, marine, powersports, automotive, or a related field is preferred. Strong product knowledge and genuine passion for the outdoor, boating, and camping lifestyle. Self-driven, approachable, and confident in selling solutions that enhance the customer’s experience. Experience demonstrating equipment or teaching customers is a plus. Excellent communication and rapport-building skills—comfortable guiding customers one-on-one or in small groups. Basic computer and POS system skills. Lead, train, and support the Retail Parts team by providing ongoing coaching, product education, and performance feedback, while setting clear expectations, fostering accountability, and ensuring daily operations run efficiently and consistently. Compensation & Benefits $20.50 per hour + commission based on eligible parts and accessory sales Employee discounts on units and merchandise company wide Employee RV Rental Program Paid product training and certifications Health, dental, vision, and life insurance, and a 401(k) program Paid time off and holiday pay Opportunities for advancement within a growing dealership

Responsibilities

The Retail Parts Team Lead will guide customers through RV and marine parts needs, act as the team expert, and be responsible for training and inspiring team members to ensure exceptional customer experiences and efficient parts processing. This role also involves managing customer deliveries, ensuring all details are prepared, and soliciting customer reviews.