ABOUT US

We’re a fun, fast-paced frozen yoghurt brand dedicated to serving delicious treats and creating joyful experiences for our customers. We’re looking for a dynamic Retail & Product Development Manager who will not only lead day-to-day store operations but also play a key role in recipe innovation — creating new flavours, toppings, and seasonal specials that keep our menu exciting and unique.

REQUIREMENTS

• Proven experience in retail or fast food management (F&B/food service experience highly preferred).
• Strong creativity and passion for food innovation — with an eye for flavour, presentation, and customer appeal.
• Leadership and people management skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced, hands-on environment.
• Basic financial acumen (cash handling, budgeting, cost control).
• Flexibility to work shifts, weekends, and public holidays.

• Lead product innovation: Develop and test new frozen yoghurt flavours, toppings, and limited-edition specials — from idea to customer-ready product.
• Stay ahead of food trends and bring creative concepts that align with our brand and delight customers.
• Manage daily store operations, ensuring excellent service and smooth running of the outlet.
• Train, lead, and motivate staff to achieve performance, quality, and sales targets.
• Oversee inventory, ordering, and stock control — ensuring supplies are ready for both operations and recipe trials.
• Ensure compliance with food safety, hygiene, and health & safety standards.
• Monitor store performance (sales, customer feedback, KPIs) and implement strategies for growth.
• Coordinate in-store promotions and marketing tied to new product launches.
• Maintain a vibrant, welcoming shop environment that reflects our brand values.