Retail Regional Manager (Ontario Mills) at Currency Exchange International Corp

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

70000.0

Posted On

17 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Operational Oversight, Compliance Management, Team Building, Decision Quality, Process Optimization, Conflict Resolution, Financial Management, Security Management, Staff Scheduling, Training And Coaching, Performance Management, Expense Reporting, Recruiting, Cash Management, Rate Approval

Industry

Financial Services

Description

Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in the United States. CXI’s primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: https://www.ceifx.com/about/life-at-cxi Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies. Our Values: * Customer First - We earn the right to be our clients’ first choice. * Integrity - We hold ourselves to the highest standard to build trust. * Collaborative - We always win as a team. * Innovative - We find new methods to deliver change and advance technology to the industry. * Passionate - We are driven to be the best in class. Currency Exchange International is currently seeking a Full-Time Regional Manager to join our Retail team. This position would operate out of our branch located at the Ontario Mills Mall in Ontario, CA whilst overseeing 6 branch locations. Summary: The Regional Manager is responsible for providing leadership, operational oversight, and support to all CXI retail branch locations within an assigned geographical region. This role oversees the Branch Managers and their direct reports and serves as the primary liaison between branch operations and Retail Management. The Regional Manager ensures that each branch operates at full performance potential and that all Branch Managers consistently adhere to CXI policies, procedures, and compliance requirements. The Regional Manager is also responsible for effectively managing their own assigned branch while fulfilling additional oversight responsibilities across their region. Essential Functions: Compliance * Ensure all Money Laundering and Compliance regulations outlined in the CXI Compliance Procedure Manual are consistently adhered to by all Branch Managers and staff. * Coordinate with Branch Managers to ensure all new employees in the region complete and pass the Compliance Exam prior to working independently. * Serve as the primary approver for all transactions exceeding $5,000 USD within the region. * Function as the secondary approver for all potential OFAC matches within the region. * Notify Retail Compliance of any significant changes in wholesale customer activity. Operations * Coordinates interbranch cash movements when operational needs arise, ensuring internal courier activity is done safely and in accordance with CXI procedures. Armored courier services manage standard scheduled pickups; the Regional Manager oversees exceptions or special handling situations. ‑branch cash movements when operational needs arise, ensuring internal courier activity is ‑handling situations. * Provide courier support to nearby agent locations when operationally required, ensuring transport is performed securely and in compliance with CXI policies. * Update the Main Office regarding material changes affecting wholesale customers within the region. * Function as the primary approver for rate change requests submitted by branches within the region, ensuring adherence to approved margins and CXI policies. * Regularly review store KPIs, establish regional goals, and track performance in coordination with Retail Management. * Provide ongoing operational updates and feedback to the VP, Retail Operations and Managing Director. Security * Coordinate with Branch Managers and IT to ensure all surveillance cameras, monitoring systems, and recording software are fully operational. * Oversee Branch Managers in conducting monthly alarm system tests to ensure proper functionality. * Confirm with Branch Managers and monitoring vendors that call lists and passwords are accurate and updated following any staffing changes. * Ensure Branch Managers update locks, access codes, electronic combinations, and other security credentials as required after employee departures. * Ensure adherence to all CXI retail security policies. * Provide regular communication to Branch Managers regarding security expectations and ensure timely resolution of all identified security concerns. * Complete weekly branch monitoring through review of camera footage and submission of required Microsoft forms. Retail * Ensure Branch Managers train and coach tellers in accordance with the CXI Retail Procedure Manual. * Coordinate with Branch Managers, VP, and HR to ensure full completion of training requirements for all new employees. * Provide regular updates to the VP regarding regional retail activities. * Ensure all branches within the region meet performance expectations and operate within approved budgets. * Approve regional scheduling to ensure proper staffing coverage at all locations and avoid conflicts involving shared employees. * Arrange coverage for Branch Manager absences due to vacation or illness. * Work with Branch Managers and VP to establish and maintain inventory targets; follow up on branches that fail to meet these targets. * Maintain regular communication with landlord representatives for all leased retail locations to ensure satisfaction and proper coordination. * Ensure referral marketing is completed for all branches within the region, including the Regional Manager’s home branch. * Approve Branch Manager expense reports in a timely manner. Human Resources * Ensure Branch Managers train employees on all CXI procedures and regulations. * Communicate and document staff issues with HR, the VP, and the Managing Director as appropriate. * Review and complete Performance Correction Action Form in accordance with provided guidelines and ensure timely submission to HR. * Participate in screening and interviewing candidates for all locations within the region. * Conduct quarterly bonus reviews with Branch Managers and submit results to HR and the VP. * Submit annual salary recommendations for all Branch Managers to the VP and Managing Director for approval, and provide final documentation to HR. Our Competencies: * Business Insight * Decision Quality * Optimizes Work Processes * Navigating Challenging Conversations * Builds Effective Teams * Functional Management Skills Schedule: * 40 hours per week * Available to work Monday-Friday 10:30 AM to 6:30 PM (Coverage may be needed other days for Regional Support/Duties). Benefits: * Public Transportation Commute Reimbursement to and from work (Toll/Metro/Bus) * 2 weeks of paid vacation * 1 week of paid sick leave * Short and long-term disability, fully paid by CXI * Competitive healthcare benefits * Eligibility to enroll in our 401K Plan, company match up to 5% * $50 Monthly Cell Phone Reimbursement Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Regional Manager provides leadership and operational oversight to all assigned retail branch locations, ensuring adherence to CXI policies, procedures, and compliance requirements while managing their own assigned branch.