About Evergreen Goodwill
Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, educationand job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.
The organization employs over 2,000 people, operatesfive job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcomand Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, servicesand skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversityand inclusion (DEI) and are focused on creating a joyful, inclusiveand successful organization.
Job Title: Retail & Revenue Training Coordinator
Salary Range: $28.00 - 33.00 /hrly DOE
FLSA Status: Hourly
Location: Administration *Required travel across all EGNW sites
About the Position
The Retail and Revenue Training Coordinator will serve as the on-the-ground champion of our STAR operational discipline—supporting live training, facilitating consistent execution, assessing learning needs, and reinforcing best practices across store formats (brick-and-mortar, outlets, e-commerce). Working closely with the Training Manager, your role ensures training programs are fully executed and continuously improved, from planning through review.
Essential Functions and Responsibilities

Curriculum & Training Support

• Partner with Retail Training Manager and SMEs to develop STAR-related training modules, job aids, and materials
• Co-facilitate classroom and on-floor trainings (e.g., donations, production standards, merchandising, retail tactics, customer service)
• Create LMS (T@G) Operational Training Content (i.e. videos, quizzes, digital trainings)

Training Coordination & Logistics

• Schedule training events, book venues, manage session prep, materials, and LMS setup
• Coordinate trainer assignments, communicate schedules, oversee trainee attendance and completion
• Track and maintain training records and compliance documentation

Needs Assessment & Gap Analysis

• Conduct skill gap analysis with store leadership using surveys, observation, and performance data
• Provide actionable insights and escalate trends affecting STAR program adoption

Performance Evaluation & Feedback

• Collect post-session feedback, assess training effectiveness, and recommend iterative improvements
• Undergird continuous improvement by monitoring outcomes (e.g., production targets, STAR audit scores)

On-the-Ground Reinforcement & Coaching

• Conduct in-store coaching, audits, follow-ups, and peer learning sessions
• Support regional rollout communications and promote a culture of operational excellence

Program Administration & Reporting

• Use LMS, Excel, and digital platforms to generate regular training participation and impact reports
• Ensure compliance with brand standards, safety protocols, and SOPs in training delivery

Continuous Development & Innovation

• Stay current on adult learning methods, e-learning tools, and retail training trends
• Support testing of new training pilots (e.g., digital badge system, ecom-specific modules)
• Other duties as assigned.

Supervisory Responsibilities

• Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2+ years of frontline retail or e-commerce operations experience required.
• Prior experience in training, coaching, or facilitation preferred.
• Acquainted with KAIZEN & Lean methodologies.
• Familiarity with Evergreen Goodwill’s STAR program and operating culture is strongly preferred.

COMPUTER/TECHNOLOGY SKILLS:

• Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
• Advanced knowledge of digital creation: Hard copy, graphic design, video and audio Adobe Suite (Premire, Photoshop, Illustrator, Indesign) prefered
• Has LMS experience
• Ability to learn new technology and software as related to the job.

Physical Abilities

• While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 40 pounds and to operate computer systems.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities

• Problem solving
• Presentation skills
• Strong verbal and written communication skills
• Analyzing and interpreting data
• Prioritization
• Attention to detail
• Time management and multi-tasking

Work Environment

• While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment and common in a mid-decibel level production environment.
• Occasionally the individual may work outside.
• Must have reliable transportation as this position requires travel to offsite meetings and events.
• Able to work a flexible schedule that includes nights and weekends.

Everyone Is Welcome
When you join Evergreen Goodwill, you joina truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.
Why work at Evergreen Goodwill?
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental deathand dismemberment (AD&D), and long termdisability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis ofrace, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance withapplicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.
This document does not representa contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deemappropriate

• Carries out supervisory responsibilities in accordance with Goodwill’s policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Partner with People Relations as needed and appropriate