Retail - Sales Assistant Cable Albert Park at Austin Group Careers

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

0.0

Posted On

21 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Ability, Customer Service, Merchandising, Loss Prevention, POS Systems, Stock Management, Communication, Fashion Trends Knowledge, Teamwork, Conflict Resolution, Time Management, Administrative Procedures

Industry

Retail Apparel and Fashion

Description

POSITION TITLE: Sales Assistant REPORTS TO: Store Manager DEPARTMENT: Retail POSITION PURPOSE AND EXPECTATION: To provide superior customer service and maximise sales opportunities by enhancing promotional offers and participating in all store duties as directed RELATIONSHIPS: INTERNAL: Support Office and other store locations EXTERNAL: Customers KEY RESPONSIBILITIES Sales Target Achievement Achieve personal sales and coordinate targets as determined by Store Manager Identify all opportunities Advise Customers of promotional offers Shrinkage Minimisation Be aware of potential theft risks to minimise external/internal theft Comply with loss prevention policies and procedures and participate in store shrinkage control methods Participate in store stock-takes as directed Ensure all cash is secured and clearances of the register are done regularly Customer Service Consideration in all actions Communicate effectively with all internal/external customers Welcome customers upon entry to store Inform customers of in-store promotions and be stock knowledgeable Encourage coordinate/add on sales Thank and farewell customers Exceeding customers’ expectations at all times Handle customer complaints to customer satisfaction and direct complaint letters to General Manager. Build customer list significantly each month Merchandising Maintain stock on floor by straightening, folding, and tidying as required Maintain promotional areas to create impact at all times General daily tasks may include lifting, carrying, bending and/or climbingDevelop and maintain Stock Unpack, refill, replenish stock on floor as required and directed Adhere to all stock receiving, transfer, dispatch procedures Attempt to accommodate customer orders/requests General daily tasks may require standing for long periods to process stock Administration Complete POS system procedures as directed Complete administration procedures as required Adhere to required banking procedures as per Loss Prevention policies Store Presentation Store is kept clean and tidy at all times Windows, fittings, fixtures, mirrors, floors are kept clean and dust free Personal Presentation Ensure current season clothing is worn during work hours if possible Personal presentation reflects high standards at all times Additional Duties Undertaking additional duties as directed by Store Manager KEY PERFORMANCE INDICATORS: FINANCIAL: Achievement and improvement of personal sales targets NON-FINANCIAL: Knowledgeable of product, promotions, Company activities at all times Promotional offers are implemented as directed Customer complaints are minimal and are resolved to Customer satisfaction Administration procedures are adhered to Merchandise and store/personal presentation is maintained and reflects high standards at all times BEHAVIOURAL COMPETENCIES REQUIRED Achievement & Quality Focus Demonstrates relevant knowledge and skill to achieve desired business outcomes Accepts responsibility for outcomes Teamwork & Co-operation Presents a cheerful, positive manner with customers and team Treats people with dignity, respect and fairness Actively promotes a positive team environment Resolves issues that occur with minimal direction Listens and responds constructively to other team members Initiative & Flexibility Willing to do what needs to be done for the position Understands and recognizes the value of other points of view and ways of doing things Anticipates consequences of situations and plans or responds accordingly Adapts own strategies to goals, projects or situations Job Knowledge & Performance Uses expertise and knowledge to improve team performance or resolve problems Performs high work quality and performance Customer Focus Demonstrates high level of customer service (both internal and external) Builds strong customer relationships and understanding Communication & Organisational Awareness Models commitment to company policy and procedure Support and promotes safe work practices and WHS procedures Integrity Builds strong and effective working relationships Models appropriate company behaviours COMPANY STANDARDS: Ensure all practices are in line with the Austin Group Values and purpose Endorse and abide by all company policies and procedures Ensure that both internal and external Customer Service is of the highest possible standard and is demonstrated at all times Dress and personal presentation reflect high standards at all times. Maintain regular contact with all team members to ensure that all communication is initiated and actioned promptly and effectively. Secure company assets and information, and ensure confidentiality at all times MINIMUM REQUIREMENTS: WORK EXPERIENCE: Previous retail or hospitality experience preferred SKILLS / KNOWLEDGE / ABILITIES: Strong sales ability and a proven track record in achieving sales targets Strong customer orientation and focus Outgoing personality to interact with customers Initiative to deal with minor problems and find solutions utilising resources available A passion for fashion and understanding of fashion trends A passion for fashion and understanding fashion trends Ambitious and competitive by nature – likes to win An achiever who sets high standards and an effective team player Flexible to work at short notice during weekdays and weekends The purpose of a position description is to provide a summary of requirements specific to the job role and may be used to assist in a number of management activities including recruitment, induction, performance management, job evaluation and definition. Position descriptions are supported by, and should be read with Austin Group’s Letter of Offer, Policies and Procedures and any other company materials relating to what and how the position is to be performed. The company has the right to vary the job description at any time and you may be asked to perform additional duties during your employment. Position descriptions will be reviewed annually in line with performance reviews and updated where necessary. Who we are Cable is part of the Austin Group — a proudly Australian-owned fashion retail and wholesale company behind iconic brands such as GAZMAN, Cable, and Perri Cutten. For almost 20 years, we’ve been dressing stylish Australian women in timeless designs that combine classic silhouettes, luxurious fabrics, and impeccable styles. At Cable, we treat both our customers and our team like family. We’re genuine, passionate, and dedicated to going above and beyond every day. Team Testimonials “Working at Cable and the Austin Group has been my most rewarding retail experience. The supportive team, inspiring leaders, and loyal customers create a positive culture that truly develops individual talent.” Ghabida | VIC “In my second year at Cable, I enjoy it more every day. The company has helped me discover my strengths while fostering a professional, family-style environment where staff and customers thrive.” Simone | NSW Ready to join our team? If you're looking for a new opportunity to grow with a supportive, values-led business, apply now! Due to the volume of applications, only shortlisted candidates will be contacted.

Responsibilities

Provide superior customer service and maximize sales opportunities through promotional offers and personalized assistance. Maintain store presentation, manage stock replenishment, and adhere to loss prevention and administrative procedures.