Retail Sales Assistant – Fabric Lab
Location: 147 Brunswick St, Fitzroy VIC 3065
Employment Type: Casual
Reports To: Store Manager

ABOUT US

Fabric Lab is a boutique fabric store specialising in curated, high-quality textiles for designers, creatives, and everyday makers. We pride ourselves on expert service, a love of craftsmanship, and a community-first approach.

PRODUCT & STORE KNOWLEDGE

• Learn about different fabric types, weights, and best uses.
• Stay informed about textile performance, fashion trends, colour theory, new arrivals and product updates.
• Keep retail space clean, tidy, and well-stocked.
• Restock shelves, label products, and maintain visual display aesthetics.

SKILLS & REQUIREMENTS

• Previous experience in retail or customer service (fabric or fashion retail preferred).
• Friendly, professional, and confident communicator who truly understands that being a sales assistant is about building customer relationships in a genuine and caring way by offering warm and consultative service to fulfil needs and welcoming customers as if they are VIP guests.
• Enthusiastic learner, especially in textile knowledge and product details.
• Ability to multitask in a fast-paced retail setting.
• Strong self-direction, initiative and patience.
• Available and flexible for emergency cover, for weekend and holiday shifts when needed as well as our fortnightly staff meetings.
• Sewing, fashion design or textile experience essential.
• Knowledge of Shopify POS, Shopify ‘back of house’ admin, Microsoft Office suite and Xero essential although training can be provided.

ROLE SUMMARY

As a Retail Sales Assistant, you’ll be the face of Fabric Lab—welcoming customers, helping them find the perfect fabrics, and ensuring the store operates smoothly and professionally.