Retail Sales Assistant (Hourly) - AU Yokine (WA) at RESMED MOTOR TECHNOLOGIES INC

, , Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Mar, 26

Salary

0.0

Posted On

15 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Marketing, Technical Assistance, Data Entry, Order Processing, Complaint Resolution, Client Account Management, Cross-Functional Collaboration, Documentation, Metrics Reporting, Therapy Equipment, Medical Supplies, Communication, Problem Solving, Relationship Management

Industry

Medical Equipment Manufacturing

Description

The primary role of Customer Support function is to provide exceptional customer service, sales and marketing support via different channels of communication. Key deliverables include addressing customer enquiries related to ResMed products, services, warranty, order processing, data entry and resolving general complaints. Identifying sales opportunities associated with customer enquiries. Providing first line technical and clinical assistance and escalating the issue to relevant teams for timely resolution. Let’s talk about Responsibilities The primary objective of Customer Service specialization within Customer Support Job Family is to communicate with customer’s daily either before and/or after a sale, via telephone, email, chat or through other social media platforms, checking in on their therapy status, adherence information and/or to order therapy equipment or supplies. Key responsibilities include: handle customer orders for medical supplies and equipment, create and/or maintain client account records, track deadlines and manage tasks in web based tools, support members of cross functional teams and developing and maintaining positive customer relations which can substantially affect service and/or product revenue(s), collaborate with various departments to meet service sales goals, document all technical and customer-reported problems in ticketing/note system with the nature of support inquiry and resolutions recommended, provide metrics to the management team as required. Support roles consist of work in a: (1) clerical, administrative or specialized support tasks in an office or field setting (2) specialized technical tasks or skilled craft work (3) unskilled or semi-skilled operational tasks Has completed vocational training or obtained equivalent experience. Interacts internally to exchange information. Has limited discretion to vary from established procedures. Let’s talk about Qualifications and Experience Required: Preferred: Minimum of 1 years of related experience. Has broad knowledge of routines and procedures to handle day to day situations. Will generally only require instructions on new assignments. Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant. Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We’re relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we’re redefining sleep health at Resmed.com and follow @Resmed.

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Responsibilities

The Retail Sales Assistant is responsible for providing exceptional customer service and addressing customer inquiries related to ResMed products. This includes handling customer orders, maintaining client records, and collaborating with various departments to meet sales goals.