OVERVIEW

Espresso Dolce has been serving coffee lovers across Canada for over 20 years. Based in Vancouver, we specialize in high-quality espresso machines, grinders, and accessories. We’re the exclusive Canadian distributor for several world-class brands, and we also provide service, support, and training. Our goal is simple: to bring the café experience into homes and offices across Canada.
We’re looking for a friendly and motivated Front of House Staff member to join the team at Espresso Dolce. If you enjoy working with people, love coffee, and want to be part of a fast-paced retail environment, this could be a great fit for you!
In this role, you’ll be helping customers with their espresso machine purchases (mostly residential models), answering phone calls and emails, assisting with point-of-sale transactions, and making sure customers are connected to the right people within our company.

EXPERIENCE

• Previous experience in retail sales or customer service is preferred.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent phone etiquette for handling customer calls and inquiries.
• Basic math skills for processing transactions and managing cash registers.
• Reliable, punctual, able to work independently and as part of a team.

• Welcome and assist customers in-store with sales and product questions.
• Answer phone calls and emails, and forward them to the right department or contact.
• Support with point-of-sale transactions.
• Help with product demonstrations and customer orders.
• Keep the front area organized and professional.