ABOUT HOUSE OF HENDERSON

House of Henderson has been long established as one of Scotland’s leading providers of quality Highlandwear (to hire and purchase), formal tailoring, clothing, premium gifts and accessories. Established in 1923 and headquartered in Stirling, the business remains family run and has defined itself on a rich heritage and reputation for quality, customer service and attention to detail.
With a growing customer base which stretches across Scotland, the UK and internationally; there has never been a more exciting time to join our team.

THE ROLE

We have an exciting opportunity for a well presented, friendly and energetic Retail Sales Consultant to join our Stirling team. As a company we are passionate about our brand and our sales team create a fantastic shopping experience for our customers based on our expert knowledge, experience and welcoming approach – from first time visitors to bespoke customers, grooms and wedding parties of all sizes.
· This is a part time position, working between 1-3 days a week and possibly more during peak times.
· Availability on Saturdays essential.

THE RESPONSIBILITIES

Full training will be provided, responsibilities include -
· Provide knowledgeable help and advice to customers in a professional, personalised and friendly manner.
· Measure customers for kilt hire, provide outfit advice and recommendations, ensure accurate system bookings.
· Maintain accurate product knowledge in order to provide advice, make customer recommendations and complete sales across a varied customer base (including kilt hire, purchases, tourism and school uniform customers).
· Take delivery, price and arrange stock between store rooms and main showroom.
· Process, manage and ship online sales received via website in a timely manner.
· Provide ongoing customer support for queries received instore, via telephone and submitted online.
· Assist in the preparation, maintenance and checking back of hire outfits as part of weekly collection and return cycle.
· Assist in maintaining a clean, tidy and organised store both front and back.